Hi Everybody,
We just ordered two Cisco 8831 Conference Phones (a new one), which would not boot up after an update it would seem.
When initially powering on, both were plugged in via POE (no PS) to our catalyst switches, and they boot up, ran through the splash screen, logo, and home screen. Seemed to work fine, and showed "not registered".
While curious, I happened to see it was "updating..." in the Apps (another ver. I assume of the load?)
Well, after a self-reboot of the devices, they cannot boot up to the home screen anymore.
Here is what happens now:
1) The Cisco Logo would come on bright with Trademark text.
2) The Revo labs splash screen would come on.
3) Immediately it flashes back to the Cisco monochrome screen with trademark, and SITS there.
We don't get any error messages, noises, or lights.
All the soft-keys are non-functional.
Plugging the USB keypad in and out does nothing.
Plugging in and out of Ethernet does nothing (unless POE driven).
Steps to try and resolve:
Tried POE
Tried 48v PS
Tried them separate to see if a power issue
Tried hard (flashing lights, etc) and soft (unplug) resets
Followed admin guide for 8831 in trouble starting, to no avail.
Tried different ports, cables, switches, and PS
Interesting tid bits:
We have multiple 7XXX and 8XXX series phones and other polycom Cisco phones that work fine. I truly believe it to be a update issues, as this is when the issues were first seen.
Call manager will see both phones register
DHCP will lease both IPs
IPv4 is active and pings
We will get a partial ring with incoming calls
Any help would be appreciated. Again, two brand new factory units, both 8831, and both exhibit the same issue.
Best Regards
