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CP 8841 no call transfer via corporate directory

christian.kiesel
Beginner
Beginner

Hello,

 

i have a call between to users. When I will transfer the call to an other user i search the user via the corporate directory. When i have take the right user the two calls will be set on hold. And nothing works.

 

BUT ... the call transfer via dn works.

and a easy call works when i dial via corparte directory.

 

the new firmware for 8841 is also on the phone.

 

i hope somebody can help me.

 

thanks

3 REPLIES 3

Venkatesh Perumal
Rising star
Rising star

Hi,

 

This seems to be a known defect with no fix for now.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus64460/?reffering_site=dumpcr

 

Regards,

Venkatesh

 

 

Any updates when we may get a fix on this?

My solution to work around this limitation:

- During an established call, open Corporate Directory (caller is not placed on hold)

- Search the Transfer-To Party and place a second call (placing the caller on hold)

- Once the call is established, complete the transfer by pressing the transfer key followed by the first blinking line key.

- Similarly, you can merge the two call into a three-way conference by pressing the conference key, followed by the first blinking line key.

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