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CP 8851 handset troubleshooting

narubel
Beginner
Beginner

Dear,

We are facing a problem with Cisco IP Phone 8851. The phone is working normally but the handset is not. We tried with another handset but the problem remains. Are there any solutions to this?

Regards,

@Roger Kallberg 

2 Replies 2

Roger Kallberg
VIP Expert VIP Expert
VIP Expert

If it is a single device I’d recommend you to RMA it. However if there are multiple devices affected I’ll recommend reaching out to TAC for assistance.



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Nithin Eluvathingal
VIP Mentor VIP Mentor
VIP Mentor

If you have valid smartnet raise RMA.

 



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