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CP 8945 Phone not registered

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langkusno89
Level 1
Level 1

‎12-14-2015 04:48 PM - edited ‎03-17-2019 05:13 AM

Hi Experts,

I'm new in Cisco world, as an IT who look after our IT affairs, also I've been asked to manage our company's IP Phone, which i stumbled upon,

I'm using Cisco Configuration Professional and Cisco router 2900, 

at first i thought i am going to modify 1 user[which i started with mine], which nothing happen on the phone, so i thought better to delete it and create a new one.

However, once i have it deleted, the phone straight ahead restarting, and ended up saying Phone not registered, with the icon that never stop spinning.

I've been trying to use CLI to create the new user, and as a result, i can see new user listed on CCP, but then the phone still not registered, even trying to restart or factory reset many times.

Phone itself has IP assigned [Phone Information], but can't get into the administrator setting on the phone as I don't know the password and how to reset the password.

I did on CLI "show run" command, and showed the list which seems alright.

finally i "almost" know what i'm doing, I did managed to rename the other phone [which replaced by another colleague],

but mine still stuck as unregistered.

Please....any help would be greatly appreciate it!.

Cheers!

1 person had this problem
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1 Accepted Solution

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heathrw
Level 4
Level 4
In response to langkusno89

‎01-06-2016 01:15 AM

Hi,

As discussed, removing the voice pool re-adding it fixed.

no voice register pool 3

!

voice register global

create profile

apply

!

voice register pool 3
busy-trigger-per-button 2
id mac 204C.9E6C.xxxx
type 8945
number 1 dn 3
dtmf-relay rtp-nte
username 2312 password xxxx
codec g711ulaw
no vad
camera
video

!

voice register global

create profile

apply

!

un-plug and reconnect phone

Regards

Heath

View solution in original post

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34 Replies 34

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Jaime Valencia
Cisco Employee
Cisco Employee

‎12-14-2015 05:02 PM

Have you properly configured your phone in CME??

FYI, in order to do a factory reset, you need to have DHCP in place, with option 150 and a TFTP holding the FW files and config.

HTH

java

if this helps, please rate
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langkusno89
Level 1
Level 1
In response to Jaime Valencia

‎12-14-2015 05:13 PM

HI Jaime,

Thank you for your reply....may i know how to do those option 150 ?....

I think it was properly configured.

and below is the command i've entered on CLI and then showed in CCP, just like the way it was......

voice register dn 3
number 2312
call-forward b2bua noan 9999 timeout 15
name abcdef
no-reg
label abcdef
mwi

voice register pool 3
busy-trigger-per-button 2
id mac 204C.9E6C.XXXX
type 8945
number 1 dn 3
dtmf-relay rtp-nte
username 2312 password 123456
codec g711uxxx
no vad
camera
video

also is there anyway to reset the phone password?....

Note: DHCP enabled, and phone have IP assigned

Thank you 

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heathrw
Level 4
Level 4
In response to langkusno89

‎12-14-2015 05:45 PM

Do you have any other model phones operating?

Can you send the following configuration sections:

DHCP Pool (as Jaime has indicated)

voice Service voip section

voice register global

When ever you make phone changes you need to go back into voice register global and issue the 'create profile' and 'apply' commands

To access the settings of the phone it will be something like Cisco, cisco, CISCO (not the same set under the voice register pool)

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langkusno89
Level 1
Level 1
In response to heathrw

‎12-14-2015 07:51 PM

Hi Heathrw,

Here's my DHCP pool

ip dhcp pool VOICE
network 172.22.0.0 255.255.255.0
default-router 172.22.0.1
option 150 ip 172.22.0.252
dns-server 172.22.0.252.

and here's voice register global

CONFIG [Version=10.5]
========================
Version 10.5
Mode is cme
Max-pool is 100
Max-dn is 100
Outbound-proxy is enabled and will use global configured value
Security Policy: DEVICE-DEFAULT
Forced Authorization Code Refer is enabled
Source-address is 172.22.0.252 port 5060
Load 8945 is SIP894x.9-4-2SR1-2
Load 8831 is sip8831.10-3-1-16
Time-format is 12
Date-format is M/D/Y
Time-zone is 48
Hold-alert is disabled
Mwi stutter is enabled
Mwi registration for full E.164 is enabled
Forwarding local is enabled
Video is enabled
Camera is enabled
Privacy is enabled
Privacy-on-hold is disabled
Conference hardware is enabled
Dst auto adjust is enabled
start at Apr week 1 day Sun time 02:00
stop at Oct week 8 day Sun time 02:00
Voicemail number is 9999
Max redirect number is 5
IP QoS DSCP:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for service
Telnet Level: 0
Tftp path is flash:/its
Generate text file is disabled
Tftp files are created, current syncinfo 107018542080615A
OS79XX.TXT is not created
timeout interdigit 10
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
MWI unsolicited notify is disabled
Active registrations : 19

Total SIP phones registered: 19
Total Registration Statistics
Registration requests : 297
Registration success : 150
Registration failed : 147
unRegister requests : 130
unRegister success : 130
unRegister failed : 0
Attempts to register
after last unregister : 0
Last register request time : 19:24:59.733 AEST Mon Dec 14 2015
Last unregister request time : 19:24:52.981 AEST Mon Dec 14 2015
Register success time : 19:24:59.737 AEST Mon Dec 14 2015
Unregister success time : 19:24:52.985 AEST Mon Dec 14 2015

for voice Service voip section, i couldn't retrieve this, it says Invalid input detected.

and Cisco as pwd...it worked!....

also when i did this command 

voice register pool 3
restart
exit

it says "No contact info available for pool 3."

Thank you.

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heathrw
Level 4
Level 4
In response to langkusno89

‎12-14-2015 11:56 PM

Hi,

Can you post the sections when you do the 'show run' command 

voice service voip 

voice register global

 

Also what is the topology?

Eg

CME Router <Dot1q (VL101 & 102> Switch <Access 101 /VoiceVLAN 102 > 8945 Phone?

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langkusno89
Level 1
Level 1
In response to heathrw

‎12-15-2015 12:45 AM

Hi Heathrw

here's the details

voice service voip:

no ip address trusted authenticate
media flow-around
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
h323
sip
registrar server expires max 3600 min 120
asymmetric payload full
no update-callerid
sip-profiles inbound

========================================================

voice register global
mode cme
source-address 172.22.0.252 port 5060
max-dn 100
max-pool 100
load 8945 SIP894x.9-4-2SR1-2
load 8831 sip8831.10-3-1-16
timezone 48
mwi stutter
mwi reg-e164
voicemail 9999
service https
tftp-path flash:
create profile sync 107018542080615A
conference hardware
camera
video

========================================================

and topology is from 2900 to switch

Thank you.

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langkusno89
Level 1
Level 1
In response to langkusno89

‎12-18-2015 03:24 AM

Hi There,

I wondered if anyone could help with these issue?

Any help would be much appreciated!

Thank you.

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heathrw
Level 4
Level 4
In response to langkusno89

‎12-18-2015 04:18 AM

Hi,

  • What other model phones do you have registered to the CME using SIP?
  • Doing a show ip dhcp binding you can see the MAC of the 8945?
  • Triple checked the MAC id under the voice register pool is correct?
  • From the 8945 handset Network settings you can see the option 150 which reflects the source address in the voice register global configuration section?
  • Can you provide the output of  'debug ccsip messages' while restart the 8945
  • Under voice service voip > sip, bind the interface to be the same as the CME IP Address
  • Attach entire show run output (remove passwords, etc)
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langkusno89
Level 1
Level 1
In response to heathrw

‎12-20-2015 04:54 PM

Hi Heathrw,

Thank you for your reply,

Please see below my answer

  • What other model phones do you have registered to the CME using SIP?
    • All user were using CP-8945 (SIP894x.9-4-2SR1-2.bin1.sgn) and CP-8831 only for conference room 
  • Doing a show ip dhcp binding you can see the MAC of the 8945?
    • Yes
  • Triple checked the MAC id under the voice register pool is correct?
    • Done that.
  • From the 8945 handset Network settings you can see the option 150 which reflects the source address in the voice register global configuration section?
    • Yes.
  • Can you provide the output of  'debug ccsip messages' while restart the 8945
    • Not really sure how to provide this.
  • Under voice service voip > sip, bind the interface to be the same as the CME IP Address
    • Like this:
    • voice service voip
      no ip address trusted authenticate
      media flow-around
      allow-connections h323 to h323
      allow-connections h323 to sip
      allow-connections sip to h323
      allow-connections sip to sip
      no supplementary-service sip moved-temporarily
      no supplementary-service sip refer
      fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
      h323
      sip
      registrar server expires max 3600 min 120
      asymmetric payload full
      no update-callerid
      sip-profiles inbound
  • Attach entire show run output (remove passwords, etc)

    • Building configuration...


      Current configuration : 23275 bytes
      !
      ! Last configuration change at 10:25:40 AEST Mon Dec 21 2015
      ! NVRAM config last updated at 16:40:11 AEST Mon Dec 14 2015
      !
      version 15.4
      service timestamps debug datetime msec localtime
      service timestamps log datetime msec
      service password-encryption
      service sequence-numbers
      !
      hostname HOSTNAME
      !
      boot-start-marker
      boot system flash0:c2900-universalk9-mz.SPA.154-3.M2.bin
      boot-end-marker
      !
      !
      logging buffered 10000000
      no logging console
      no logging monitor
      enable secret 5 $1$XXXXXXXXXX
      !
      no aaa new-model
      clock timezone AEST 10 0
      !
      !
      !
      !
      !
      !
      !
      !
      !
      !
      !
      ip dhcp excluded-address 172.22.0.1 172.22.0.100
      ip dhcp excluded-address 172.22.0.200 172.22.0.255
      !
      ip dhcp pool VOICE
      network 172.22.0.0 255.255.255.0
      default-router 172.22.0.1
      option 150 ip 172.22.0.252
      dns-server 172.22.0.252
      !
      !
      !
      ip domain name hostname.com
      ip name-server 192.168.10.8
      ip cef
      no ipv6 cef
      multilink bundle-name authenticated
      !
      !
      !
      !
      !
      !
      cts logging verbose
      !
      !
      voice-card 0
      dsp services dspfarm
      !
      !
      !
      voice service voip
      no ip address trusted authenticate
      media flow-around
      allow-connections h323 to h323
      allow-connections h323 to sip
      allow-connections sip to h323
      allow-connections sip to sip
      no supplementary-service sip moved-temporarily
      no supplementary-service sip refer
      fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
      h323
      sip
      registrar server expires max 3600 min 120
      asymmetric payload full
      no update-callerid
      sip-profiles inbound
      !
      voice class codec 1
      codec preference 1 g711ulaw
      !
      !
      voice class sip-profiles 1
      request INVITE sip-header To copy "sip:(.*)@" u01
      request INVITE sip-header SIP-Req-URI modify ":.*@" ":\u01@"
      !
      !
      !
      voice register pool-type 8831
      phoneload-support
      description Cisco SIP Phone 8831
      reference-pooltype 6941
      !
      voice register global
      mode cme
      source-address 172.22.0.252 port 5060
      max-dn 100
      max-pool 100
      load 8945 SIP894x.9-4-2SR1-2
      load 8831 sip8831.10-3-1-16
      timezone 48
      mwi stutter
      mwi reg-e164
      voicemail 9999
      service https
      tftp-path flash:
      create profile sync 107018542080XXXX
      conference hardware
      camera
      video
      !
      voice register dn 1
      number 2303
      call-forward b2bua noan 9999 timeout 15
      name USER1
      no-reg
      label USER1
      mwi
      !
      voice register dn 2
      number 2320
      call-forward b2bua noan 9999 timeout 15
      name Conference 1
      no-reg
      label Conference 1
      mwi
      !
      voice register dn 3
      number 2312
      call-forward b2bua noan 9999 timeout 15
      name USER3
      no-reg
      label USER3
      mwi
      !
      voice register dn 4
      number 2318
      call-forward b2bua noan 9999 timeout 20
      name USER4
      no-reg
      label USER4
      mwi
      !
      voice register dn 5
      number 2311
      call-forward b2bua noan 9999 timeout 15
      name USER5
      no-reg
      label USER5
      mwi
      !
      voice register dn 6
      number 2310
      call-forward b2bua noan 9999 timeout 15
      name USER6
      no-reg
      label USER6
      mwi
      !
      voice register dn 7
      number 2307
      call-forward b2bua noan 9999 timeout 15
      name USER7
      no-reg
      label USER7
      mwi
      !
      voice register dn 8
      number 2319
      call-forward b2bua noan 9999 timeout 15
      name USER8
      no-reg
      label USER8
      mwi
      !
      voice register dn 11
      number 2314
      call-forward b2bua noan 9999 timeout 15
      name USER11
      no-reg
      label USER11
      mwi
      !
      voice register dn 12
      number 2305
      call-forward b2bua noan 9999 timeout 15
      name USER12
      no-reg
      label USER12
      mwi
      !
      voice register dn 13
      number 2304
      call-forward b2bua noan 9999 timeout 15
      name USER13
      no-reg
      label USER13
      mwi
      !
      voice register dn 14
      number 2306
      call-forward b2bua noan 9999 timeout 15
      name USER14
      no-reg
      label USER14
      mwi
      !
      voice register dn 15
      number 2316
      call-forward b2bua noan 9999 timeout 15
      name USER15
      no-reg
      label USER15
      mwi
      !
      voice register dn 16
      number 2317
      call-forward b2bua noan 9999 timeout 15
      name USER16
      no-reg
      label USER16
      mwi
      !
      voice register dn 17
      number 2321
      call-forward b2bua noan 9999 timeout 15
      name Conference 2
      no-reg
      label Conference 2
      !
      voice register dn 18
      number 2313
      name Conference 3
      label Conference 3
      !
      voice register dn 20
      number 2326
      call-forward b2bua noan 9999 timeout 15
      name USER20
      no-reg
      label USER20
      mwi
      !
      voice register dn 23
      number 2328
      call-forward b2bua noan 9999 timeout 15
      name USER23
      no-reg
      label USER23
      mwi
      !
      voice register dn 24
      number 2329
      call-forward b2bua noan 9999 timeout 15
      name USER24
      no-reg
      label USER24
      mwi
      !
      voice register dn 25
      number 2330
      call-forward b2bua noan 9999 timeout 15
      name USER25
      no-reg
      label USER25
      mwi
      !
      voice register pool 1
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 1
      dtmf-relay rtp-nte
      username 2303 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 2
      busy-trigger-per-button 1
      id mac AC44.F213.xxxx
      type 8831
      number 1 dn 2
      dtmf-relay rtp-nte
      username 2302 password xxxx
      codec g711ulaw
      no vad
      conference admin
      camera
      video
      !
      voice register pool 3
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 3
      dtmf-relay rtp-nte
      username 2312 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 4
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 4
      dtmf-relay rtp-nte
      username 2318 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 5
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 5
      dtmf-relay rtp-nte
      username 2311 password xxxx
      dnd
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 6
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 6
      dtmf-relay rtp-nte
      username 2310 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 7
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 7
      dtmf-relay rtp-nte
      username 2307 password xxxx
      dnd
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 8
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 8
      dtmf-relay rtp-nte
      username 2319 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 11
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 11
      dtmf-relay rtp-nte
      username 2314 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 12
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 12
      dtmf-relay rtp-nte
      username 2305 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 13
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 13
      dtmf-relay rtp-nte
      username 2304 password xxxx
      dnd
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 14
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 14
      dtmf-relay rtp-nte
      username 2306 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 15
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 15
      dtmf-relay rtp-nte
      username 2316 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 16
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 16
      dtmf-relay rtp-nte
      dnd
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 17
      busy-trigger-per-button 1
      id mac AC44.F213.xxxx
      type 8831
      number 1 dn 17
      dtmf-relay rtp-nte
      username 2321 password xxxx
      codec g711ulaw
      no vad
      conference admin
      camera
      video
      !
      voice register pool 18
      id mac 0000.0000.0000
      number 1 dn 18
      dtmf-relay rtp-nte
      username 2313 password xxxx
      codec g711ulaw
      no vad
      !
      voice register pool 20
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 20
      dtmf-relay rtp-nte
      username 2326 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 23
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 23
      dtmf-relay rtp-nte
      username 2328 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 24
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 24
      dtmf-relay rtp-nte
      username 2329 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice register pool 25
      busy-trigger-per-button 2
      id mac 204C.9E6C.xxxx
      type 8945
      number 1 dn 25
      dtmf-relay rtp-nte
      username 2330 password xxxx
      codec g711ulaw
      no vad
      camera
      video
      !
      voice hunt-group 1 parallel
      phone-display
      list 2311,2317,2306,2304,2305,2314,2307,2310,2318
      timeout 60
      pilot 2300
      description Main Line
      name MainLine
      !
      !
      !
      !
      voice translation-rule 98
      rule 1 /029151xxxx/ /2300/
      rule 2 /029151xxxx/ /2301/
      rule 3 /029151xxxx/ /2302/
      rule 4 /029151xxxx// /2303/
      rule 5 /029151xxxx/ /2304/
      rule 6 /029151xxxx/ /2305/
      rule 7 /029151xxxx/ /2306/
      rule 8 /029151xxxx/ /2307/
      rule 9 /029151xxxx/ /2308/
      rule 10 /029151xxxx/ /2309/
      rule 11 /029151xxxx/ /2310/
      rule 12 /029151xxxx/ /2311/
      rule 13 /029151xxxx/ /2312/
      rule 14 /029151xxxx/ /2313/
      rule 15 /029151xxxx/ /2314/
      rule 16 /029151xxxx/ /2315/
      rule 17 /029151xxxx/ /2316/
      rule 18 /029151xxxx/ /2317/
      rule 19 /029151xxxx/ /2318/
      rule 20 /029151xxxx/ /2319/
      rule 21 /029151xxxx/ /2320/
      rule 22 /029151xxxx/ /2321/
      rule 23 /029151xxxx/ /2322/
      rule 24 /029151xxxx/ /2323/
      rule 25 /029151xxxx/ /2324/
      rule 26 /029151xxxx/ /2325/
      rule 27 /029151xxxx/ /2326/
      rule 28 /029151xxxx/ /2327/
      rule 29 /029151xxxx/ /2328/
      rule 30 /029151xxxx/ /2329/
      rule 31 /029151xxxx/ /2330/
      rule 32 /029151xxxx/ /2331/
      rule 33 /029151xxxx/ /2332/
      rule 79 /029151xxxx/ /2380/
      rule 81 /029151xxxx/ /00011918041063805/
      rule 82 /029151xxxx/ /00011918041063802/
      rule 90 /377671/ /2300/
      rule 91 /^029641\(23..\)$/ /\1/
      rule 92 /^029151xx\..\)$/ /23\1/
      !
      voice translation-rule 99
      rule 1 /^23/ /029151xx/
      rule 2 /.*/ /029151xxxx/
      !
      voice translation-rule 100
      rule 1 /^0/ //
      !
      !
      voice translation-profile INBOUND_TRANSLATION_PROFILE
      translate called 98
      !
      voice translation-profile OUTGOING_TRANSLATION_PROFILE
      translate calling 99
      translate called 100
      !
      !
      !
      license udi pid CISCO2921/K9 sn FGL19141xxx
      hw-module ism 0
      !
      hw-module pvdm 0/0
      !
      hw-module pvdm 0/1
      !
      !
      !
      file privilege 0
      username admin privilege 15 secret 5 $1$4.HD$xxxxxxxxxxxx.
      !
      redundancy
      !
      !
      no ip ftp passive
      ip ssh version 2
      !
      translation-rule 101
      !
      bridge irb
      !
      !
      !
      !
      interface Embedded-Service-Engine0/0
      no ip address
      !
      interface GigabitEthernet0/0
      no ip address
      duplex auto
      speed auto
      bridge-group 1
      !
      interface ISM0/0
      ip unnumbered BVI10
      service-module ip address 172.22.0.10 255.255.255.0
      !Application: CUE Running on ISM
      service-module ip default-gateway 172.22.0.252
      !
      interface GigabitEthernet0/1
      no ip address
      shutdown
      duplex auto
      speed auto
      !
      interface GigabitEthernet0/2
      no ip address
      duplex auto
      speed auto
      !
      interface GigabitEthernet0/2.1
      encapsulation dot1Q 1 native
      bridge-group 1
      !
      interface GigabitEthernet0/2.10
      encapsulation dot1Q 10
      bridge-group 10
      !
      interface ISM0/1
      no ip address
      !
      interface Vlan1
      no ip address
      !
      interface BVI1
      ip address 192.168.10.252 255.255.255.0
      !
      interface BVI10
      ip address 172.22.0.252 255.255.255.0
      !
      ip forward-protocol nd
      !
      ip http server
      no ip http secure-server
      !
      ip dns server
      ip route 0.0.0.0 0.0.0.0 172.22.0.1
      ip route 172.22.0.10 255.255.255.255 ISM0/0
      !
      ip access-list extended MGMT-IN
      permit ip 192.168.10.0 0.0.0.255 any
      !
      !
      !
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin1.sgn alias SIP894x.9-4-2SR1-2.bin1.sgn
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin2.sgn alias SIP894x.9-4-2SR1-2.bin2.sgn
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin3.sgn alias SIP894x.9-4-2SR1-2.bin3.sgn
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin4.sgn alias SIP894x.9-4-2SR1-2.bin4.sgn
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin5.sgn alias SIP894x.9-4-2SR1-2.bin5.sgn
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin6.sgn alias SIP894x.9-4-2SR1-2.bin6.sgn
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin7.sgn alias SIP894x.9-4-2SR1-2.bin7.sgn
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin8.sgn alias SIP894x.9-4-2SR1-2.bin8.sgn
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin9.sgn alias SIP894x.9-4-2SR1-2.bin9.sgn
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.loads alias SIP894x.9-4-2SR1-2.loads
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin10.sgn alias SIP894x.9-4-2SR1-2.bin10.sgn
      tftp-server flash0:/phones/8945sip/SIP894x.9-4-2SR1-2.bin11.sgn alias SIP894x.9-4-2SR1-2.bin11.sgn
      tftp-server flash0:/phones/8945sip/BOOT894x.0-0-2-0.bin.sgn alias BOOT894x.0-0-2-0.bin.sgn
      tftp-server flash0:/phones/8831sip/kern8831.10-3-1-16.sbn alias kern8831.10-3-1-16.sbn
      tftp-server flash0:/phones/8831sip/sboot8831.10-3-1-16.sbn alias sboot8831.10-3-1-16.sbn
      tftp-server flash0:/phones/8831sip/sip8831.10-3-1-16.loads alias sip8831.10-3-1-16.loads
      tftp-server flash0:/phones/8831sip/rootfs8831.10-3-1-16.sbn alias rootfs8831.10-3-1-16.sbn
      tftp-server flash0:/Desktops/640x480x24/List.xml alias Desktops/640x480x24/List.xml
      !
      control-plane
      !
      bridge 1 protocol ieee
      bridge 1 route ip
      bridge 10 protocol ieee
      bridge 10 route ip
      !
      voice-port 0/0/0
      cptone AU
      caller-id enable
      !
      voice-port 0/0/1
      !
      voice-port 0/0/2
      !
      voice-port 0/0/3
      !
      !
      !
      !
      !
      mgcp behavior rsip-range tgcp-only
      mgcp behavior comedia-role none
      mgcp behavior comedia-check-media-src disable
      mgcp behavior comedia-sdp-force disable
      !
      mgcp profile default
      !
      !
      !
      !
      dspfarm profile 1 conference
      codec g729br8
      codec g729r8
      codec g729abr8
      codec g729ar8
      codec g711alaw
      codec g711ulaw
      maximum sessions 8
      associate application CUBE
      !
      dial-peer voice 9999 voip
      destination-pattern 9999
      session protocol sipv2
      session target ipv4:172.22.0.10
      dtmf-relay rtp-nte
      codec g711ulaw
      no vad
      !
      dial-peer voice 93 voip
      description **CCA*Australia*Local**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 03.......
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 94 voip
      description **CCA*Australia*National**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 002........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 95 voip
      description **CCA*Australia*National**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 003........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 96 voip
      description **CCA*Australia*National**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 007........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 97 voip
      description **CCA*Australia*National**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 005........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 98 voip
      description **CCA*Australia*National**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 008........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 99 voip
      description **CCA*Australia*Toll-Free**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 01800......
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 101 voip
      description **CCA*Australia*Local-Call**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 01300......
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 102 voip
      description **CCA*Australia*Local-Call**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 013T
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 103 voip
      description **CCA*Australia*International**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 00011T
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 104 voip
      description **CCA*Australia*Emergency**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 0000
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 106 voip
      description **CCA*Australia*Mobile**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 004........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 52 voip
      description **CCA*Australia*National**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 005........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 53 voip
      description **CCA*Australia*National**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 007........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 54 voip
      description **CCA*Australia*Local-Call**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 013T
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 55 voip
      description **CCA*Australia*Toll-Free**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 01800......
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 56 voip
      description **CCA*Australia*Local**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 03.......
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 57 voip
      description **CCA*Australia*Mobile**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 004........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 58 voip
      description **CCA*Australia*International**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 00011T
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 59 voip
      description **CCA*Australia*Local-Call**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 01300......
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 60 voip
      description **CCA*Australia*National**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 002........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 61 voip
      description **CCA*Australia*National**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 003........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 63 voip
      description **CCA*Australia*National**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 008........
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 64 voip
      description **CCA*Australia*Emergency**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 0000
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 62 voip
      description **CCA*Australia*Unknown**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 0T
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 107 voip
      description **CCA*Australia*Unknown**
      translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
      destination-pattern 0T
      session protocol sipv2
      session target dns:sip1.hostname.com.au
      voice-class codec 1
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 20 voip
      translation-profile incoming INBOUND_TRANSLATION_PROFILE
      session protocol sipv2
      session target sip-server
      incoming called-number .
      voice-class codec 1
      voice-class sip profiles 1 inbound
      dtmf-relay rtp-nte
      no vad
      !
      dial-peer voice 8000 pots
      translation-profile incoming INBOUND_TRANSLATION_PROFILE
      translation-profile outgoing OUTBOUND_TRANSLATION_PROFILE
      destination-pattern 2380
      fax rate voice
      port 0/0/0
      !
      !
      sip-ua
      credentials username 377671 password 7 0053xxxxxxxxxxxxxxxxxxx realm hostname.com.au
      authentication username 377671 password 7 0053xxxxxxxxxxxxxxxxxx
      no remote-party-id
      retry invite 2
      retry response 3
      retry bye 3
      retry cancel 2
      retry prack 6
      retry register 2
      timers expires 300000
      timers register 250
      mwi-server ipv4:172.22.0.10 expires 3600 port 5060 transport udp unsolicited
      registrar dns:sip1.hostname.com.au expires 3600
      sip-server dns:sip1.hostname.com.au
      host-registrar
      !
      !
      !
      gatekeeper
      shutdown
      !
      !
      telephony-service
      conference hardware
      video
      no auto-reg-ephone
      authentication credential admin xxxxxxxxx
      max-ephones 50
      max-dn 30
      ip source-address 172.22.0.252 port 2000
      url services http://172.22.0.10/voiceview/common/login.do
      url authentication http://172.22.0.252/CCMCIP/authenticate.asp
      load 8945 SIP894x.9-4-2SR1-2
      date-format dd-mm-yy
      voicemail 9999
      max-conferences 8 gain -6
      web admin system name Admin secret 5 $1$xxxxxxxxxxxxxxxxxxxxxxx.
      transfer-system full-consult
      transfer-pattern .T
      create cnf-files version-stamp 7960 Dec 14 2015 16:35:39
      !
      !
      ephone 1
      !
      !
      !
      ephone 3
      !
      !
      !
      ephone 18
      !
      !
      !
      ephone 23
      !
      !
      !
      ephone 25
      !
      !
      !
      !
      line con 0
      line aux 0
      line 2
      no activation-character
      no exec
      transport preferred none
      transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
      stopbits 1
      line 131
      no activation-character
      no exec
      transport preferred none
      transport input all
      transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
      stopbits 1
      line vty 0 4
      login local
      transport input ssh
      !
      scheduler allocate 20000 1000
      ntp master 3
      !
      end

Thank you.

0 Helpful

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heathrw
Level 4
Level 4
In response to langkusno89

‎12-20-2015 06:05 PM

Thanks,

So other 8945s are registering ok?

From the 8945 go into phone info (Cog > Phone Info ) and please supply what the active load line states? Would like to check if the phone is running the SIP firmware.

To get the debug log into the router type the following commands then send the output

term mon (if you are in via telnet/ssh)

debug tftp events

debug ccsip messages

I will need the IP Address and MAC of the faulty phone included.

0 Helpful

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langkusno89
Level 1
Level 1
In response to heathrw

‎12-20-2015 08:57 PM

Hi Heathrw

Thank you for your quick response,

Please see below my answer:

So other 8945s are registering ok?

  • Yes

From the 8945 go into phone info (Cog > Phone Info ) and please supply what the active load line states? Would like to check if the phone is running the SIP firmware.

  • Active Load: sip 9-4-2sr1-2

To get the debug log into the router type the following commands then send the output

term mon (if you are in via telnet/ssh)

debug tftp events  ------>>>> TFTP Event debugging is on

debug ccsip messages  ---->>> SIP Call messages tracing is enabled

I will need the IP Address and MAC of the faulty phone included.

  • 172.22.0.131
  • 204C.9E6C.4C8B

Thank you.

note: attached screenshot

0 Helpful

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heathrw
Level 4
Level 4
In response to langkusno89

‎12-20-2015 09:02 PM

Please reboot the phone and attach the debugs.

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langkusno89
Level 1
Level 1
In response to heathrw

‎12-20-2015 09:10 PM

Hi Heathrw,

Sorry, i can't get the debug, could you show me how to obtain the debugs, please?

Thank you.

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heathrw
Level 4
Level 4
In response to langkusno89

‎12-20-2015 09:17 PM

  1. conf t
  2. logging console
  3. logging monitor
  4. exit
  5. debug tftp events
  6. debug ccsip messages
  7. reboot phone

That should do the trick.

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