01-04-2012 02:32 PM - edited 03-16-2019 08:49 AM
Hi, All
I hace some services Down, on my CM Subscriber, this are the services.
Cisco DRF Local
Cisco DRF Master
Cisco Certificate Expiry Monitor
I know this, because I have the Real Time Monitoring Tool, but I can nt be able to start by web browser because this service:
Cisco Tomcat.
Also, this service somethimes es restarting:
Cisco Trace Collection Service, and the Soap services.
Just Look at those screen shots
<<Services>>
<< Call Manager >>
A lot of services are restarting every few minutes.
Do u' think a restart from the command line would solve this?
Is this a symptom of something much worse (maybe a potential hardware failure?.
Please, write yout advice to me.
Thanks a lot.
Solved! Go to Solution.
01-04-2012 05:14 PM
DRF local should not be running on other servers that are not the PUB so that's expected, for backups all other servers need the DRF local.
Other than trying to restart the services via CLI you might want to try a reboot from that server, worst case scenario I assume you have a backup from that server right??
If there is something really wrong you might expect errors during the boot up process that might provide more info.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
01-04-2012 02:39 PM
Here is the Full list of services by SSH command line:
admin:utils service list
Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco CTL Provider[STARTED]
Cisco CallManager[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager Attendant Console Server[STARTED]
Cisco CallManager Cisco IP Phone Services[STARTED]
Cisco CallManager Personal Directory[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Expiry Monitor[STOPPED] Component is not running
Cisco DRF Local[STOPPED] Component is not running
Cisco DRF Master[STOPPED] Component is not running
Cisco Database Layer Monitor[STARTED]
Cisco Extended Functions[STARTED]
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTING]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco AXL Web Service[STOPPED] Service Not Activated
Cisco Bulk Provisioning Service[STOPPED] Service Not Activated
Cisco CAR Web Service[STOPPED] Service Not Activated
Cisco CallManager SNMP Service[STOPPED] Service Not Activated
Cisco Certificate Authority Proxy Function[STOPPED] Service Not Activated
Cisco DHCP Monitor Service[STOPPED] Service Not Activated
Cisco Dialed Number Analyzer[STOPPED] Service Not Activated
Cisco DirSync[STOPPED] Service Not Activated
Cisco IP Manager Assistant[STOPPED] Service Not Activated
Cisco IP Voice Media Streaming App[STOPPED] Service Not Activated
Cisco Messaging Interface[STOPPED] Service Not Activated
Cisco SOAP - CDRonDemand Service[STOPPED] Service Not Activated
Cisco TAPS Service[STOPPED] Service Not Activated
Cisco Tftp[STOPPED] Service Not Activated
Cisco UXL Web Service[STOPPED] Service Not Activated
Cisco Unified Mobile Voice Access Service[STOPPED] Service Not Activated
Cisco WebDialer Web Service[STOPPED] Service Not Activated
Primary Node =false
¿What do you recomend?
Thanks a lot.
01-04-2012 05:14 PM
DRF local should not be running on other servers that are not the PUB so that's expected, for backups all other servers need the DRF local.
Other than trying to restart the services via CLI you might want to try a reboot from that server, worst case scenario I assume you have a backup from that server right??
If there is something really wrong you might expect errors during the boot up process that might provide more info.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
01-04-2012 06:54 PM
Thanks javalenc you are always helpful, At the momento of restart CM Subs showed a Message for Hardware Failure:
At Wed Jan 04 20:48:22 CST 2012 on node 10.2.50.7; the following HardwareFailure events generated: hwStringMatch - hpasmd[4770]: WARNING: hpasmd: System Power Supply: General Failure (Power Supply 1) hwStringMatch - hpasmd[4770]: WARNING: hpasmd: System Power Supplies Not Redundant hwStringMatch - HP Insight Management Agents Trap Alarm: hwStringMatch - HP Insight Management Agents Trap Alarm: The power supply has failed. hwStringMatch - HP Insight Management Agents Trap Alarm:
At this momento (10 minutes after restart), no critical service is down.
Do I have to Call to Cisco for a repair? It is a Dangerous problem?
Regards.
01-05-2012 12:20 AM
Hi
First check you have actually got power connected to this server on both PSUs.
If you have (and you have hardware maintenance with Cisco) then yes, you should raise a call to get the PSU replaced.
It will not affect the software on the server, but if the second PSU fails... it will be dead.
Regards
Aaron
Principal Engineer at Logicalis UK
Please rate helpful posts...
01-05-2012 07:13 AM
Thanks a lot aaronharrison
I will see the server looking for conected PSUs.
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