CRM with CUCM or CCX

[chrysostomos1980]

Hi

I have searched a lot without to find any usefull infos

We have CRM Dynamics 2011 ,CUCM 7.1.5,ccx express  7.x

I see that call connector is end of sale , so the only solution now is with ccx ??

What is your opinion , what do you adviced

Do you have any docs about the integration , etc?

Thank you folks

[anchoudh]

Hi chrysostomos,

Here we go:

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/prod_white_paper0900aecd804c6cdd.html

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/data_sheet_c78-627272_ps1846_Products_Data_Sheet.html

Hope this helps.

Anand

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[chrysostomos1980]

Hi Anchoudh

Just to understand

1) We dont need any third party application like AMC?

2) We need to configure agent desktop only?

3) Is it possible to work with the above scenario with ccx express 7.x (Licenses are Cisco Unified CCX Premium)

Regards

cc

[anchoudh]

Hi CC,

1. Not sure, but from the links looks like its not needed.

2. Yes.

3. yes, refer the below links for UCCX 7.0 version

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/prod_white_paper0900aecd804c6cdd.html

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-483788.html

Hope it helps.

Anand

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