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Cross-Server Logon/xfer failure-Unity Connection 8.6

Guys,

I am trying to setup digitnal networking between two untiy coneection clusters uisng intrasite. I have joined both clusters to a site. Sync is complete and users on both clusters can be seen on both clusters as either local or remote users.

When I send a message from user on cluster A to cluster B, this works in both diurections.

However cross-sercer logon or xfer does not work.

I have enable corss-server request and response on both servers. While trouble shooting I observed that on both servers when a handoff request is attempted, there is no B tone sent. I have put the trace on here, as it showed that the B tone is not been sent by the sending server hence cross-server request does not get sent to the destination server.

I have checked Search scope and partiton and all this are fine. I have ensured that the seacrh scope of the call handler for attemp-sign in on the sending location is the search scope of the derstination server...

I have enabled cross-server logon/xfer and also configure the required dial string

Any ideas why both servers are not sending B-tones?

+++Cross-serfer transfer...NO B tone sent (handoff reqeust B Tone) , No D tone received (handoff response D tone)+++
11:01:00, New Call, CalledId=79940000,  RedirectingId=71538545,  Origin=16,  Reason=4,  CallGuid=7E38B38765F540E9A1D4228575E0A121,  CallerName=,  LastRedirectingId=71538545,  LastRedirectingReason=4,  PortDisplayName=CUCM Port Group-087,[Origin=Unknown],[Reason=Forward No Answer]
11:01:00, AttemptForward
11:01:00, State - AttemptForward.cde!Dummy
11:01:00, Event is [NULL]
11:01:00, PHTransfer
11:01:00, State - PHTransfer.cde!LoadInfo
11:01:00, Event is [TrueEvent]
11:01:00, PHGreeting
11:01:00, State - PHGreeting.cde!PlayGreeting
11:01:00, Call answered if needed
11:01:00, Playing greeting for Call Handler:  Opening Greeting
11:01:07, DTMF received [8]
11:01:12, DTMF added [3475399]
11:01:12, Event is [NULL]
11:01:12, HandOffRequest
11:01:12, State - HandOffRequest.cde!SetupHandOffRequest
11:01:12, Event is [TrueEvent]
11:01:12, State - HandOffRequest.cde!IsWaitPromptEnabled
11:01:12, Event is [TrueEvent]
11:01:12, State - HandOffRequest.cde!PlayPleaseWait
11:01:12, Event is [NULL]
11:01:12, State - HandOffRequest.cde!RequestHandOff------------------->(This trace seems to show that handof request is not enabled. The B tone is 11:01:53, Event is [NULL]                                                                                also not sent, hence no D tone is received)


11:01:53, State - HandOffRequest.cde!LogFailureOnRequest
11:01:53, Event is [NULL]
11:01:53, State - HandOffRequest.cde!HandleFailureOnRequest
11:01:53, Event is [TransferFailure]
11:01:53, State - HandOffRequest.cde!RouteToRouteToRemote
11:01:53, Event is [NULL]
11:01:53, Idle
____________________________________________________________________
+++++cross-server logon no B sent, No D received++++++++++++
11:02:34, New Call, CalledId=79940000,  RedirectingId=,  Origin=16,  Reason=1,  CallGuid=E84B542F1BFE49989390BC2AD8297EE0,  CallerName=Dicky Callow,  LastRedirectingId=,  LastRedirectingReason=1,  PortDisplayName=CUCM Port Group-158,[Origin=Unknown],[Reason=Direct]
11:02:34, AttemptSignIn
11:02:35, State - AttemptSignIn.cde!Dummy
11:02:35, Event is [NULL]
11:02:35, SubSignIn
11:02:35, Subscriber Sign-In
11:02:35, State - SubSignIn.cde!AnswerPhone
11:02:35, Event is [TrueEvent]
11:02:35, State - SubSignIn.cde!AuthenticateUser
11:02:35, -->SubAuthenticate
11:02:35,         State - SubAuthenticate.cde!TryCounter
11:02:35,         Event is [NULL]
11:02:35,         State - SubAuthenticate.cde!GatherID
11:02:35,         Event is [FalseEvent]
11:02:35,         State - SubAuthenticate.cde!LoadSubscriberMinimalData
11:02:35,         Event is [NULL]
11:02:35,         State - SubAuthenticate.cde!GatherPIN
11:02:35,         -->SubAuthenticatePW
11:02:35,                 State - SubAuthenticatePW.cde!ValidatePwd
11:02:36,                 Event is [TTStarEvent]
11:02:36,         <--SubAuthenticatePW
11:02:36,         Event is [TTStarEvent]
11:02:36,         State - SubAuthenticate.cde!TryCounter
11:02:36,         Event is [NULL]
11:02:36,         State - SubAuthenticate.cde!GatherID
11:02:41,         Event is [CrossBoxHandOff]
11:02:41,         State - SubAuthenticate.cde!RunHandOffRequest
11:02:41,         -->HandOffRequest
11:02:41,                 State - HandOffRequest.cde!SetupHandOffRequest
11:02:41,                 Event is [TrueEvent]
11:02:41,                 State - HandOffRequest.cde!IsWaitPromptEnabled
11:02:41,                 Event is [TrueEvent]
11:02:41,                 State - HandOffRequest.cde!PlayPleaseWait
11:02:42,                 Event is [NULL]
11:02:43,                 State - HandOffRequest.cde!RequestHandOff -------->(same thing here..Infact using Remote port monitor,

                                                                                                                                      the server pauses for a long time here)

               

11:02:43,                 Event is [NULL]
11:02:43,                 State - HandOffRequest.cde!LogFailureOnRequest
11:02:43,                 Event is [NULL]
11:02:43,                 State - HandOffRequest.cde!HandleFailureOnRequest
11:02:43,                 Event is [LogonFailure]
11:02:43,                 State - HandOffRequest.cde!PlayLogonFailure
11:02:48,                 Event is [NULL]
11:02:49,         <--HandOffRequest
11:02:49,         Event is [NULL]
11:02:49,         State - SubAuthenticate.cde!RouteToNextConversation
11:02:49,         Event is [NULL]
11:02:49, <--SubAuthenticate
11:02:49, Event is [NULL]
11:02:49, AttemptSignIn
11:02:49, State - AttemptSignIn.cde!Dummy
11:02:49, Event is [NULL]
11:02:49, PHTransfer
11:02:49, State - PHTransfer.cde!LoadInfo
11:02:49, Event is [TrueEvent]
11:02:49, PHGreeting
11:02:49, State - PHGreeting.cde!PlayGreeting
11:02:49, Call answered if needed
11:02:49, Playing greeting for Call Handler:  Opening Greeting
11:02:53, Event is [HangupEvent]
11:02:53, State - PHGreeting.cde!DoHangup
11:02:53, Event is [HangupEvent]
11:02:53, Idle

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1 REPLY 1

here is the connection conversation manager trace..The error highlighted in Red..

13:01:53.261 |22219,CUCM Port Group-084,01E54FC48DC14F7A88DE132D6AA0E045,Arbiter,-1,Incoming Call [callerID='77775701' callerName='picky ballow' calledID='79940000' redirectingID=''

lastRedirectingID='' reason=1=Direct lastReason=1=Direct] port=CUCM Port Group-084 portsInUse=2 ansPortsFree=205 callGuid=01E54FC48DC14F7A88DE132D6AA0E04513:02:00.773 |22219,CUCM Port Group-084,01E54FC48DC14F7A88DE132D6AA0E045,CDL,15,CCsCdlSubscriber::GetFullSubscriberInfo: Cannot initialize CCsCdlSubscriber data. Object Id: {037f748d-83a2-4e2f-997a-484211388a8a}. Attribute 321 on line 971 of file src/CsCdlSubscriber.cpp: Error: 0x8004650B Description: E_CDL_INVALID_OBJECT


13:02:02.123 |22219,CUCM Port Group-084,01E54FC48DC14F7A88DE132D6AA0E045,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='89940000' type=1=WaitConnect maxRings=4 mediaSwitch=''
13:02:02.805 |22219,CUCM Port Group-084,01E54FC48DC14F7A88DE132D6AA0E045,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x80045B0D=E_MIU_DEST_RNA
13:02:02.806 |22219,CUCM Port Group-084,01E54FC48DC14F7A88DE132D6AA0E045,ConvSub,-1,RequestHandOff_OnEntry: Hand off could not connect with server-tilrc-1ucp01, it ring no answer (RNA)

[Src/HandOff.cpp:443]


13:02:02.975 |22219,CUCM Port Group-084,01E54FC48DC14F7A88DE132D6AA0E045,ConvSub,-1,LogFailureOnRequest_OnEntry: Hand off request failed - NP_HANDOFF_LOGON=[true], NP_HANDOFF_TRANSFER=[false], NP_HANDOFF_LOGON_ID=[83475399], NP_HANDOFF_KNOWN_DEVICE=[false], NP_HANDOFF_TRANSFER_CALLERID=[], NP_HANDOFF_TRANSFER_CALLEDID=[], NP_HANDOFF_TRANSFER_OVERRIDE=[false], NP_HANDOFF_PACKET=

[083475399#], NP_HANDOFF_UNITY=[false] [Src/HandOff.cpp:1400]

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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

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