09-11-2013 07:27 PM - editado 03-16-2019 07:19 PM
Hi everybody,
I have a question about CSS and partition ....
Here is the enviornment
PSTN ---- VG(H323) ------ CUCM
CUCM 9.1.1
H.323 gateway 2951
Partition in CUCM
- PartitionA
- PartitionB
CSS in CUCM
- CSS_weak contains (PartitionA)
- CSS_strong contains (ParitionA and ParitionB)
IP phone 8961 contains
- DN 101 in (PartitionA)
- DN 202 in (PartitionB)
Voice Gateway's "Call Routing Information - Inbound Calls" CSS is
- assigned "CSS_strong" already
The problem is
if an external call from PSTN to DN 101 works fine,
but when the external call from PSTN to DN 202 fail
I have checked the VG debug, and the external call has been transfered to CUCM already
Anybody know what's the possible problem here? or i miss some configuration?
Thanks in advance
Sam
em 09-11-2013 09:00 PM
Hi Sam,
the configuration looks good. A couple of checks that can be done before looking into callmanager traces are:
1) assign the same CSS - "CSS_strong" to an IP phone and try calling extension 202 to see if it works.
2) Check for any unassigned DN 202 under Route plan report that may have a different partition.
HTH
Manish
em 09-11-2013 09:00 PM
It looks good, id check the route plan to make sure theres nothing else, if not, CUCM traces
Sent from Cisco Technical Support iPad App
em 09-11-2013 09:11 PM
Hi Sam,
Are u able to call internally to 202 extension ?
regds,
aman
em 09-11-2013 09:14 PM
Just create 303 with CSS_strong , internally call to 202 extension is working fine
em 09-11-2013 09:19 PM
Check if there is anything diff ( like codec ) in the dial-peer config for the two extensions on the gateway, 1 am assuming u have two dial peers, one with 1.. and other with 2.. destination pattern. If that is good, try restarting the ccm service on callmanager.
Manish
em 09-11-2013 09:26 PM
Hi Sam,
In addition to good tips from Mr. Manish[+5], are u using DID i.e. DID numbers assigned on DNs provided by SP.
can u share the VG config ?
regds,
aman
em 09-11-2013 09:30 PM
Both dial-peer are using Codec 711
em 09-11-2013 09:58 PM
I have tried to put 202 into PartitionA
External call via PSTN to 202 is working fine
but if move the 202 back to PartitionB,
the PSTN call to 202 is failed
that's why I think the call route from VG to CUCM should be fine ...
Suspecting the dial plan setting in CUCM has problem ...
em 09-11-2013 10:14 PM
Hi Sam,
Try restarting the ccm service on callmanager to clear any database issues. If the issue persists i would suggest opening a TAC case with detailed ccm traces for a good call ( with partitionA assigned to 202 ) and bad call (
with partitionB assigned to 202 ) to investigate further.
Manish
em 09-11-2013 10:41 PM
Hi Sam.
Can you do a test for us?
Try to create a new CSS eg. From-VG
-put into this css both Partition-A and B
-assign this css to inbound calls on gateway config.
-reset the gateway.
check if you can call both partitions from outside
Thanks
Carlo
Sent from Cisco Technical Support iPhone App
em 09-12-2013 06:55 AM
Hi Sam,
Did you receive a message or busy tone? Could you share a "show dialplan number 202" from VG and a screenshot of route plan report searching DN 202 from CUCM.
Thanks
jm
em 09-13-2013 09:00 PM
Hi Sam,
Is your problem solved?
regds,
aman
Descubra e salve suas ideias favoritas. Volte para ver respostas de especialistas, passo a passo, tópicos recentes e muito mais.
Novo por aqui? Comece com estas dicas. Como usar a Comunidade Guia do novo membro