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CTI port getting stuck

Udupikrishna091
Beginner
Beginner

Hello Guys,

I am facing issue with the CTI port, when ever people call from APAC [not local] the CTI port stays but after sometime it goes into a dead tone, IVR works fine for local calls, the issue is getting resolved after resetting the transcoder on CUCM. Any advice on this is helpful, thnx in advance

UCS 210 m2

CUCM ver: 8.5

Regards

Krishna

1 Reply 1

Anas Abueideh
Engager
Engager

Hi,

what is your voice gateway ?

HTH

Anas

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