CTI PORTS MONITORING

[alicia.vega]

Hello,

I have a CUCM8.5 and CUCX8.5, interconnected by 40 CTI Ports.

I need to know in real time how many ports are busy. Can I do that? Can anybody tell me the fields in RTMT - or anywhere - to do it?

Thank you very much!

[anchoudh]

Hi Alicia,

In couple of reports in UCCX Real Time Reporting (UCCX Admin->Tools->Real Time Reporting) you can see how many active CTI ports in use.

1. Reports->Contact Summary, here the Active parameter will tell you about the calls in Queue (i.e.active CTI ports in use).

2.a.Also please open the Overall Cisco Unified Contact Center Express Report, inbound  section, the waiting paramter in Inbound (i.e.calls in Queue) for inbound calls.

2.b.Likewise if you have an IVR outbound calls (started with UCCX 8.5 version), than you need to check the IVR outbound Real time reports for the active calls. Each of the IVR outbound calls will consume one CTI port.

So the addition of 2.a and 2.b will give you the total active CTI ports in use.

Note: Once the caller gets connected with an agent in inbound call scenario, CTI port will be released. Also during call hold time again CTI ports are consumed.

Hope it helps.

Anand

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[asaf]

 Number of active CTI ports can be found at "UCCX Admin->Tools->Real Time Reporting". But how can we display this number in our customized Wallboard?

[Andrew West]

Is the OP saying they have CUCM and Unity Connection or CUCM and UCCX? 

[asaf]

Hi,

We have CUCM 11.0 and UCCX 10.6.

Thanks