CTI route point for Voice Mail for group of users

[Vijay Patil]

We have a IPCC setup where where agents are not ready call goes to Generic Voice Mail

in Agent Lines we configured line 1 with Extn & line to with VM for all agents ..In which Line 2 of all agents is same

Now we are planning to create a CTI Route point for Voice mail..need  here help for configuration part on Unity connection so that all agents can read Voice mails

CTI part configuration i am familiar...what to do at Unity end ..so that when we remove all agents second line of Voice mail & they can access VM by Phone VM button

[Shalid Kurunnan Chalil]

Hi Vijay,

You may have the user mailbox in unity with same as cti route point (preferred to use cti port), in order to access this mail box from individual IP phone , you can configure alternative extension for this mail box with agent IP phone number. 

Regards,

Shalid