CTI Route Point is not registering

[alalli]

Hi All,

I am working on a new Auto Attendant to be used with Cisco Unity Express (version 3.1) with CUCM version 8.03

I created the CTI route point and then made it controlled by the JTAPI application user.

I created 'Call In number' on the Cisco Unity Express.

I updated the Voicemail>AutoAttendant screen to point to my new script.

The Auto attendant is marked enabled.

I am at a loss to see why the CTI port has not registered yet with Call Mananger.

I wonder if I need to restart something.  (Hopefully on the Cisco Unity express end)

Any ideas please?

Regards,

Amanda Lalli-Cafini

[anchoudh]

Hi Amanda Lalli-Cafini,

Please check if the JTAPI application user in CUCM has the permissions for Standard CTI Enabled under groups\roles.

Also try restarting the CTI manager service from CUCM.

Thanks,

Anand

[alalli]

Hi All,

Many thanks for the help.

After verifying the configuration on the CIT route point, call in number, and JTAPI application were correct; I  ended up fixing it by restarting the cisco unity express box.

Regards,

Amanda Lalli-Cafini

[Oseias Paes Goncalves]

I had this problem also, and restarting the Unith Express module worked for me too.

Oseias

[voipeee]

Hey Oseias,

Could you please mention, how to restart the unity module?

Thanks