08-12-2012 07:51 PM - edited 03-16-2019 12:40 PM
Hi All,
I am working on a new Auto Attendant to be used with Cisco Unity Express (version 3.1) with CUCM version 8.03
I created the CTI route point and then made it controlled by the JTAPI application user.
I created 'Call In number' on the Cisco Unity Express.
I updated the Voicemail>AutoAttendant screen to point to my new script.
The Auto attendant is marked enabled.
I am at a loss to see why the CTI port has not registered yet with Call Mananger.
I wonder if I need to restart something. (Hopefully on the Cisco Unity express end)
Any ideas please?
Regards,
Amanda Lalli-Cafini
08-12-2012 07:57 PM
Hi Amanda Lalli-Cafini,
Please check if the JTAPI application user in CUCM has the permissions for Standard CTI Enabled under groups\roles.
Also try restarting the CTI manager service from CUCM.
Thanks,
Anand
08-19-2012 07:59 PM
Hi All,
Many thanks for the help.
After verifying the configuration on the CIT route point, call in number, and JTAPI application were correct; I ended up fixing it by restarting the cisco unity express box.
Regards,
Amanda Lalli-Cafini
11-05-2014 12:55 AM
I had this problem also, and restarting the Unith Express module worked for me too.
Oseias
06-29-2017 01:39 PM
Hey Oseias,
Could you please mention, how to restart the unity module?
Thanks
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