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Beginner

CU Serviceability CDR report

I'm looking at the CDR report but can't understand all the details. where can i find supporting documents for the CDR report explanation? 

I also noticed that if call wasn't answered, it is not logged in CDR. how can i monitor when call jump to another member in line group?

 

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Hall of Fame Cisco Employee

Enable CDR to log calls with zero duration

CDR and CAR guides are here

https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html

HTH

java

if this helps, please rate
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Beginner

Just change the "CDR Log Calls with Zero Duration Flag" to True.

And for Cisco Call Detail Records Field Descriptions read the following doc

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/11_0_1/cdrdef/CUCM_BK_RFDE0054_00_cucm-cdr-administration-guide-1101/cisco_call_detail_records_field_descriptions.pdf

 

Also, I wrote the article about Cisco Call Manager Dashboard  maybe it's helpful!