Any help / suggestion ? - Cisco Community

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Hello,

One of our customer is suing CUAC 11 and they are facing few issues like sometimes the incoming call stays on CUAC and the receptionist cannot able to pick that call or divert to the extension and whole computer got freeze and after few minutes it comes to normal. During that time no incoming calls and sometimes user had to restart the computer.

Another issue like when the receptionist tries to transfer the call to extension it doesn't happen and the whole thing got freeze. Its happening randomly.

I am new to CUAC and tried to analyze the ICD logs but did not get anything useful.

Can anyone suggest what things to be checked regarding CUAC issues.

Thanks

Sathya

4 Replies 4

Any help / suggestion ?

Have you checked the audio and mike settings .

Hi,

All good with mic and phone and this issue is random and the computer got freeze.

Thanks

Sathya

Hi Sathya,

Could you please check the receptionist system meets the below requirement.

Processor	2.4 GHz Core 2 Duo
Memory	4 GB
Available disk space	10 GB
Hardware	● 100 Mbps network card, connected to the same network as Cisco Unified Communications Manager using TCP/IP ● Monitor with 1024x768 resolution (recommended: monitor with 1440x900 resolution, plus headset) ● Keyboard with 10-key number pad
Operating system	One of the following operating systems: ● Windows 10 (64-bit, Desktop Mode)^* ● Windows 8.1^ ● Windows 8^ ● Windows 7 ● Windows Vista Professional with SP2 ^* Requires Cisco Unified Communications Manager versions 10.5.2.14900-16 or later, 11.0.1.22900-14 or later, or 11.5.x. ^** Windows 8 and 8.1 are supported only with Cisco Unified Communications Manager Versions 10 and 11.