06-16-2016 08:51 PM - edited 03-17-2019 07:16 AM
on every call call I am seeing this error. can not find any reference to it.
Jun 16 23:46:50.452: %VOICE_HA-3-DATA_COLLECT_ERR: (ACTV-Call Leg Data Collect): HA Module SIPSPI reported DATA COLLECT failure (mainst ID:1093, CID:1093).
Jun 16 23:46:50.452: %VOICE_HA-3-DATA_COLLECT_ERR: (ACTV-Call Leg Data Collect): HA Module SIPSPI reported DATA COLLECT failure (mainst ID:1090, CID:1090).
RTR-D1SIPGW1-4331#sh voip rtp connections det
VoIP RTP Port Usage Information:
Max Ports Available: 19999, Ports Reserved: 101, Ports in Use: 0
Min Max Ports Ports Ports
Media-Address Range Port Port Available Reserved In-use
------------------------------------------------------------------------------
Global Media Pool 8000 48198 19999 101 0
------------------------------------------------------------------------------
No active connections found
RTR-D1SIPGW1-4331#
Jun 16 23:47:50.012: %VOICE_HA-3-DATA_COLLECT_ERR: (ACTV-Call Leg Data Collect): HA Module SIPSPI reported DATA COLLECT failure (mainst ID:1113, CID:1113).
Jun 16 23:47:50.012: %VOICE_HA-3-DATA_COLLECT_ERR: (ACTV-Call Leg Data Collect): HA Module SIPSPI reported DATA COLLECT failure (mainst ID:1110, CID:1110).
RTR-D1SIPGW1-4331#
06-17-2016 04:12 AM
Are you seeing this on the active or standby CUBE router? Have you verified that the configuration is correct? At first glance this seems to be saying that the call checkpointing isn't working properly.
07-27-2016 03:17 PM
everything is working ok but getting those message on the standby
03-29-2017 11:12 PM
Hi dshumake ,
do you got an update? I also experience that behavior. I can not see an issue, but I do not feel save.
ISR 2911 15.5(3)M3
I just get that message from the active router:
voice_ha-3-data_collect_err: (ACTV-Call Leg Data Collect): HA Module SIPSPI reported DATA COLLECT failure (mainst ID:4125695, CID:4125695).
03-05-2018 02:50 AM
If I debug
debug voice high-availability error
I get the following output:
2018-03-05 10:21:25 Local7.Debug isr1 2657509: 229793: Mar 5 10:21:23.820: //911329/866FDC000000/VOIP-HA:():voip_ha_collect_leg_data:
2018-03-05 10:21:25 Local7.Debug isr1 2657510: 229794: Mar 5 10:21:23.820: failed to get chkpt data for comp_id:4 stream:0 callID:911329
2018-03-05 10:21:26 Local7.Debug isr1 2657512: 229796: Mar 5 10:21:23.820: //911329/866FDC000000/VOIP-HA:():voip_ha_active_do_chkpnt:
2018-03-05 10:21:26 Local7.Debug isr1 2657513: SOFTWARE_ERROR_INFORMATIONAL; failed to collect HA data
03-05-2018 05:09 AM
03-05-2018 09:20 AM
Hi @R0g22,
yes I verified it and it works good.
Every time I tested HA I did not lost a connection and no other user called us because auf a lost connection.
We use two 2911 with 15.5(3)M3.
03-05-2018 09:39 AM
03-05-2018 09:52 AM
We are using a DSPfarm but with "associate application CUBE"
Yes you are right it seems to work good but I am just concerned about the logs.
Paul
03-05-2018 10:06 AM
03-06-2018 12:31 AM
Hi,
thanks for your reply.
I uploaded the logs to the owncloud foulder I sent you.
Paul
03-06-2018 05:31 AM - edited 03-06-2018 06:31 AM
From the logs -
Content-Length: 1362
Content-Type: application/sdp
v=0
o=CiscoSystemsCCM-SIP 8487312 1 IN IP4 X.X.X.X
s=SIP Call
c=IN IP4 X.X.X.X
b=TIAS:64000
b=AS:64
t=0 0
m=audio 29736 RTP/SAVP 114 9 124 8 0 116 18 101
b=TIAS:64000
a=crypto:1 AEAD_AES_256_GCM inline:IptiGQvn46qsjhr1BySA+X2muIE2luz330tVn4Q3o620LZ93n9EymrB9zLQ=
a=crypto:2 AEAD_AES_128_GCM inline:YfRTnfdY0+dO2nioefoh5xVBXJbIOQ3zi0KNsg==
a=crypto:3 AES_CM_128_HMAC_SHA1_80 inline:4R/6Vvz9GspD+da8kQT8QyJCXfgzm1+BAc5rAjEd
a=crypto:4 AES_CM_128_HMAC_SHA1_32 inline:4R/6Vvz9GspD+da8kQT8QyJCXfgzm1+BAc5rAjEd
a=crypto:5 AEAD_AES_256_GCM inline:fmqE7nxdw0S6BqFB+34wTJtpLGzc1G7Xm621GxzMtueK8Vj28YPBfvoiFnE= UNENCRYPTED_SRTCP
a=crypto:6 AEAD_AES_128_GCM inline:M0Vs9hVTyCAKIsnfMlEj6Ar62pde/LD9VvggNQ== UNENCRYPTED_SRTCP
a=crypto:7 AES_CM_128_HMAC_SHA1_80 inline:YCHxjLNXVFiZH2qxB0XWngf/jRuEvh6mekof5XSL UNENCRYPTED_SRTCP
a=crypto:8 AES_CM_128_HMAC_SHA1_32 inline:YCHxjLNXVFiZH2qxB0XWngf/jRuEvh6mekof5XSL UNENCRYPTED_SRTCP
a=rtpmap:114 opus/48000/2
a=fmtp:114 maxplaybackrate=16000;sprop-maxcapturerate=16000;maxaveragebitrate=64000;stereo=0;sprop-stereo=0;usedtx=0
a=rtpmap:9 G722/8000
a=rtpmap:124 iSAC/16000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:116 iLBC/8000
a=maxptime:20
a=fmtp:116 mode=20
a=rtpmap:18 G729/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=trafficclass:conversational.audio.aq:admitted
I see multiple INVITE's with these large SDP's which does explain the cosmetic error. Upgrade the IOS as highlighted in my last post and then monitor. It should help.
03-06-2018 05:54 AM
Thanks a lot for that advice.
I am focused on 15.6(2)T because of support for SIP Session-ID. Will that feature (
also be included?
03-06-2018 06:23 AM
02-04-2019 09:24 AM
Receiving similar error on Active Cube HA. Currently running Denali 16.3.7 (isr4400-universalk9.16.03.07.SPA.bin).
Output from debug voice high-availability error:
567219: *Feb 4 17:22:53.202: //93251/2120866DA07A/VOIP-HA:():voip_ha_collect_leg_data:
567220: *Feb 4 17:22:53.202: failed to get chkpt data for comp_id:4 stream:0 callID:93251
567221: *Feb 4 17:22:53.203: //93251/2120866DA07A/VOIP-HA:():voip_ha_active_do_chkpnt:
SOFTWARE_ERROR_INFORMATIONAL; failed to collect HA data
567222: *Feb 4 17:23:05.462: //4294967295/xxxxxxxxxxxx/VOIP-HA:():voice_ha_background_process_tick_queue_active:
SOFTWARE_ERROR_INFORMATIONAL; Voip-HA Call Entry Not Found
Call Id=93288, Voip-HA Event=1
Also see the following in the log:
567232: *Feb 4 2019 17:26:13.493 UTC: %VOICE_HA-3-DATA_COLLECT_ERR: (ACTV-Call Leg Data Collect): HA Module SIPSPI reported DATA COLLECT failure (mainst ID:93324, CID:93324).
567233: *Feb 4 2019 17:29:32.829 UTC: %VOICE_HA-3-DATA_COLLECT_ERR: (ACTV-Call Leg Data Collect): HA Module SIPSPI reported DATA COLLECT failure (mainst ID:93461, CID:93461).
Please advise.
Thank you,
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