CUBE no RTP after Pickup

[seenamoshiri]

Hi,

I have a problem on my CUBE

ITSP<----->CUBE<----->CUCM<----->IPPHONE

On incoming calls from ITSP, if someone wants to press PickUp softkey to pickup a call, they would have no-way audio.

but for calls inside the corporate, everything including pickup, works just fine!

Here is my ccsip debug:

Sep 26 13:57:20.769: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:88888390@10.195.2.38:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.153.101.163:5060;branch=z9hG4bK33bcx4stw49cr4wvsyveuruct;Role=3;Hpt=8ec8_16
Record-Route: <sip:10.153.101.163:5060;transport=udp;lr;Hpt=8ec8_16;CxtId=4;TRC=ffffffff-ffffffff;X-HwB2bUaCookie=6048>
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
From: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
To: <sip:88888390@10.195.2.38;user=phone>
CSeq: 1 INVITE
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,REGISTER,INFO,PRACK,SUBSCRIBE,NOTIFY,UPDATE,MESSAGE,REFER
Contact: <sip:44444449520@10.153.101.163:5060;transport=udp;Hpt=8ec8_16;CxtId=4;TRC=ffffffff-ffffffff>
Max-Forwards: 68
Supported: 100rel,timer
User-Agent: Huawei SoftX3000 V300R010
Session-Expires: 300
Min-SE: 90
Content-Length: 298
Content-Type: application/sdp
v=0
o=- 4753555 4753555 IN IP4 10.153.101.163
s=SBC call
c=IN IP4 10.153.101.163
t=0 0
m=audio 20204 RTP/AVP 8 0 18 3 97
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=rtpmap:3 GSM/8000
a=rtpmap:97 telephone-event/8000
a=ptime:20
a=fmtp:97 0-15
a=fmtp:18 annexb=no


Timestamp: 3620815040769
UTC Timestamp:3620815040769

Sep 26 13:57:20.777: //1182791/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.153.101.163:5060;branch=z9hG4bK33bcx4stw49cr4wvsyveuruct;Role=3;Hpt=8ec8_16
From: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
To: <sip:88888390@10.195.2.38;user=phone>
Date: Wed, 26 Sep 2018 18:27:20 IRDT
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.5.3.M7
Content-Length: 0


Timestamp: 3620815040777
UTC Timestamp:3620815040777

Sep 26 13:57:20.777: //1182792/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:88888390@172.30.169.3 SIP/2.0
Via: SIP/2.0/UDP 172.30.169.1:5060;branch=z9hG4bK14185011E7
Remote-Party-ID: <sip:44444449520@172.30.169.1>;party=calling;screen=no;privacy=off
From: <sip:44444449520@172.30.169.1>;tag=8CCE0E84-233F
To: <sip:88888390@172.30.169.3>
Date: Wed, 26 Sep 2018 18:27:20 IRDT
Call-ID: EBDBBB6B-C0CA11E8-AF56D139-23068ED2@172.30.169.1
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  90
Cisco-Guid: 3956966019-3234468328-2941309241-0587632338
User-Agent: Cisco-SIPGateway/IOS-15.5.3.M7
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1537970240
Contact: <sip:44444449520@172.30.169.1:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 67
Session-Expires:  300
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 270
v=0
o=CiscoSystemsSIP-GW-UserAgent 6510 824 IN IP4 172.30.169.1
s=SIP Call
c=IN IP4 172.30.169.1
t=0 0
m=audio 27522 RTP/AVP 8 0 101
c=IN IP4 172.30.169.1
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20


Timestamp: 3620815040777
UTC Timestamp:3620815040777

Sep 26 13:57:20.781: //1182792/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 172.30.169.1:5060;branch=z9hG4bK14185011E7
From: <sip:44444449520@172.30.169.1>;tag=8CCE0E84-233F
To: <sip:88888390@172.30.169.3>
Date: Wed, 26 Sep 2018 13:57:20 GMT
Call-ID: EBDBBB6B-C0CA11E8-AF56D139-23068ED2@172.30.169.1
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0


Timestamp: 3620815040781
UTC Timestamp:3620815040781

Sep 26 13:57:20.937: //1182792/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 172.30.169.1:5060;branch=z9hG4bK14185011E7
From: <sip:44444449520@172.30.169.1>;tag=8CCE0E84-233F
To: <sip:88888390@172.30.169.3>;tag=6736048~e71acbac-af71-44b0-b07d-c5bb5ae5f2e8-33809129
Date: Wed, 26 Sep 2018 13:57:20 GMT
Call-ID: EBDBBB6B-C0CA11E8-AF56D139-23068ED2@172.30.169.1
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Server: Cisco-CUCM11.5
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-ID: 4bded2b900105000a000b4a8b94c5882;remote=ad60d4b8af16a7ecab0e4edab6736048
P-Asserted-Identity: "M.USER" <sip:390@172.30.169.3>
Remote-Party-ID: "M.USER" <sip:390@172.30.169.3>;party=called;screen=yes;privacy=off
Contact: <sip:88888390@172.30.169.3:5060>;+u.sip!devicename.ccm.cisco.com="SEPB4A8B94C5882"
Content-Length: 0


Timestamp: 3620815040937
UTC Timestamp:3620815040937

Sep 26 13:57:20.937: //1182791/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.153.101.163:5060;branch=z9hG4bK33bcx4stw49cr4wvsyveuruct;Role=3;Hpt=8ec8_16
From: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
To: <sip:88888390@10.195.2.38;user=phone>;tag=8CCE0F24-1CA1
Date: Wed, 26 Sep 2018 18:27:20 IRDT
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
CSeq: 1 INVITE
Require: 100rel
RSeq: 4054
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: "M.USER" <sip:390@10.195.2.38>;party=called;screen=yes;privacy=off
Contact: <sip:88888390@10.195.2.38:5060>
Record-Route: <sip:10.153.101.163:5060;transport=udp;lr;Hpt=8ec8_16;CxtId=4;TRC=ffffffff-ffffffff;X-HwB2bUaCookie=6048>
Server: Cisco-SIPGateway/IOS-15.5.3.M7
Content-Length: 0


Timestamp: 3620815040937
UTC Timestamp:3620815040937

Sep 26 13:57:21.077: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
PRACK sip:88888390@10.195.2.38:5060 SIP/2.0
Via: SIP/2.0/UDP 10.153.101.163:5060;branch=z9hG4bKpseue9tx4wwrx9ueb93s4pcpc;Role=3;Hpt=8ec8_16
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
From: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
To: <sip:88888390@10.195.2.38;user=phone>;tag=8CCE0F24-1CA1
CSeq: 2 PRACK
Max-Forwards: 69
RAck: 4054 1 INVITE
Content-Length: 0


Timestamp: 3620815041077
UTC Timestamp:3620815041077

Sep 26 13:57:21.077: //1182791/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Sent:
CUBE#SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.153.101.163:5060;branch=z9hG4bKpseue9tx4wwrx9ueb93s4pcpc;Role=3;Hpt=8ec8_16
From: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
To: <sip:88888390@10.195.2.38;user=phone>;tag=8CCE0F24-1CA1
Date: Wed, 26 Sep 2018 18:27:21 IRDT
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
Server: Cisco-SIPGateway/IOS-15.5.3.M7
CSeq: 2 PRACK
Content-Length: 0
CUBE#


Timestamp: 3620815041077
UTC Timestamp:3620815041077

Sep 26 13:57:23.073: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
UPDATE sip:44444449520@172.30.169.1:5060 SIP/2.0
Via: SIP/2.0/UDP 172.30.169.3:5060;branch=z9hG4bK1a1a6e3cbb5448
From: <sip:88888390@172.30.169.3>;tag=6736048~e71acbac-af71-44b0-b07d-c5bb5ae5f2e8-33809129
To: <sip:44444449520@172.30.169.1>;tag=8CCE0E84-233F
Date: Wed, 26 Sep 2018 13:57:20 GMT
Call-ID: EBDBBB6B-C0CA11E8-AF56D139-23068ED2@172.30.169.1
User-Agent: Cisco-CUCM11.5
Max-Forwards: 70
Supported: timer,resource-priority,replaces
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 UPDATE
Session-ID: beb96f05d905b7a61fd961faa6736053;remote=ad60d4b8af16a7ecab0e4edab6736048
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-Expires:  300;refresher=uac
Min-SE:  90
P-Asserted-Identity: <sip:393@172.30.169.3>
Remote-Party-ID: <sip:393@172.30.169.3>;party=calling;screen=yes;privacy=off
Contact: <sip:951f29aa-a9f8-6e8f-e212-882f6398f6b9@172.30.169.3:5060>
Content-Length: 0


Timestamp: 3620815043073
UTC Timestamp:3620815043073

Sep 26 13:57:23.077: //1182792/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.30.169.3:5060;branch=z9hG4bK1a1a6e3cbb5448
From: <sip:88888390@172.30.169.3>;tag=6736048~e71acbac-af71-44b0-b07d-c5bb5ae5f2e8-33809129
To: <sip:44444449520@172.30.169.1>;tag=8CCE0E84-233F
Date: Wed, 26 Sep 2018 18:27:23 IRDT
Call-ID: EBDBBB6B-C0CA11E8-AF56D139-23068ED2@172.30.169.1
Server: Cisco-SIPGateway/IOS-15.5.3.M7
CSeq: 101 UPDATE
Allow-Events: telephone-event
Contact: <sip:44444449520@172.30.169.1:5060>
Content-Length: 0
Remote-Party-ID: <sip:44444449520@172.30.169.1>;party=called;screen=no;privacy=off


Timestamp: 3620815043077
UTC Timestamp:3620815043077

Sep 26 13:57:23.077: //1182791/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Sent:
UPDATE sip:44444449520@10.153.101.163:5060;transport=udp;Hpt=8ec8_16;CxtId=4;TRC=ffffffff-ffffffff SIP/2.0
Via: SIP/2.0/UDP 10.195.2.38:5060;branch=z9hG4bK1418511604
From: <sip:88888390@10.195.2.38;user=phone>;tag=8CCE0F24-1CA1
To: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
Date: Wed, 26 Sep 2018 18:27:21 IRDT
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
User-Agent: Cisco-SIPGateway/IOS-15.5.3.M7
Max-Forwards: 70
Route: <sip:10.153.101.163:5060;transport=udp;lr;Hpt=8ec8_16;CxtId=4;TRC=ffffffff-ffffffff;X-HwB2bUaCookie=6048>
Supported: timer,resource-priority,replaces,sdp-anat
Timestamp: 1537970243
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 UPDATE
Contact: <sip:88888390@10.195.2.38:5060>
Min-SE:  90
Remote-Party-ID: <sip:393@10.195.2.38>;party=called;screen=yes;privacy=off
Content-Length: 0


Timestamp: 3620815043077
UTC Timestamp:3620815043077

Sep 26 13:57:23.117: //1182791/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Received:
CUBE#SIP/2.0 491 Request Pending
Via: SIP/2.0/UDP 10.195.2.38:5060;branch=z9hG4bK1418511604
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
From: <sip:88888390@10.195.2.38;user=phone>;tag=8CCE0F24-1CA1
To: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
CSeq: 101 UPDATE
Content-Length: 0


Timestamp: 3620815043117
UTC Timestamp:3620815043117

Sep 26 13:57:24.517: //1182792/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.30.169.1:5060;branch=z9hG4bK14185011E7
From: <sip:44444449520@172.30.169.1>;tag=8CCE0E84-233F
To: <sip:88888390@172.30.169.3>;tag=6736048~e71acbac-af71-44b0-b07d-c5bb5ae5f2e8-33809129
Date: Wed, 26 Sep 2018 13:57:20 GMT
Call-ID: EBDBBB6B-C0CA11E8-AF56D139-23068ED2@172.30.169.1
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence, kpml
Supported: replaces
Server: Cisco-CUCM11.5
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-ID: beb96f05d905b7a61fd961faa6736053;remote=ad60d4b8af16a7ecab0e4edab6736048
P-Asserted-Identity: <sip:393@172.30.169.3>
Remote-Party-ID: <sip:393@172.30.169.3>;party=called;screen=yes;privacy=off
Contact: <sip:88888390@172.30.169.3:5060>
Content-Type: application/sdp
Content-Length: 228
v=0
o=CiscoSystemsCCM-SIP 6736048 1 IN IP4 172.30.169.3
s=SIP Call
c=IN IP4 172.30.168.169
b=TIAS:64000
b=AS:64
t=0 0
m=audio 24306 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15


Timestamp: 3620815044517
UTC Timestamp:3620815044517

Sep 26 13:57:24.521: //1182792/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:88888390@172.30.169.3:5060 SIP/2.0
Via: SIP/2.0/UDP 172.30.169.1:5060;branch=z9hG4bK141852CB8
From: <sip:44444449520@172.30.169.1>;tag=8CCE0E84-233F
To: <sip:88888390@172.30.169.3>;tag=6736048~e71acbac-af71-44b0-b07d-c5bb5ae5f2e8-33809129
Date: Wed, 26 Sep 2018 18:27:23 IRDT
Call-ID: EBDBBB6B-C0CA11E8-AF56D139-23068ED2@172.30.169.1
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0


Timestamp: 3620815044521
UTC Timestamp:3620815044521

Sep 26 13:57:24.525: //1182791/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.153.101.163:5060;branch=z9hG4bK33bcx4stw49cr4wvsyveuruct;Role=3;Hpt=8ec8_16
From: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
To: <sip:88888390@10.195.2.38;user=phone>;tag=8CCE0F24-1CA1
Date: Wed, 26 Sep 2018 18:27:21 IRDT
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
CSeq: 1 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: <sip:393@10.1
CUBE#95.2.38>;party=called;screen=yes;privacy=off
Contact: <sip:88888390@10.195.2.38:5060>
Record-Route: <sip:10.153.101.163:5060;transport=udp;lr;Hpt=8ec8_16;CxtId=4;TRC=ffffffff-ffffffff;X-HwB2bUaCookie=6048>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.5.3.M7
Supported: timer
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 241
v=0
o=CiscoSystemsSIP-GW-UserAgent 8404 9363 IN IP4 10.195.2.38
s=SIP Call
c=IN IP4 10.195.2.38
t=0 0
m=audio 27202 RTP/AVP 0 97
c=IN IP4 10.195.2.38
a=rtpmap:0 PCMU/8000
a=rtpmap:97 telephone-event/8000
a=fmtp:97 0-15
a=ptime:20
CUBE#


Timestamp: 3620815044525
UTC Timestamp:3620815044525

Sep 26 13:57:24.997: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:88888390@10.195.2.38:5060 SIP/2.0
Via: SIP/2.0/UDP 10.153.101.163:5060;branch=z9hG4bKupwc2sv39yc9349pxrs9src3x;Role=3;Hpt=8ec8_16
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
From: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
To: <sip:88888390@10.195.2.38;user=phone>;tag=8CCE0F24-1CA1
CSeq: 1 ACK
Max-Forwards: 69
Content-Length: 0
CUBE#
CUBE#
CUBE#
CUBE#
CUBE#sho
CUBE#show call act
CUBE#show call active voi
CUBE#show call active voice br
CUBE#show call active voice brief
<ID>: <CallID> <start>ms.<index> (<start>) +<connect> pid:<peer_id> <dir> <addr> <state>
  dur hh:mm:ss tx:<packets>/<bytes> rx:<packets>/<bytes> dscp:<packets violation> media:<packets violation> audio tos:<audio tos value> video tos:<video tos value>
 IP <ip>:<udp> rtt:<time>ms pl:<play>/<gap>ms lost:<lost>/<early>/<late>
  delay:<last>/<min>/<max>ms <codec> <textrelay> <transcoded
 media inactive detected:<y/n> media cntrl rcvd:<y/n> timestamp:<time>
 long duration call detected:<y/n> long duration call duration :<sec> timestamp:<time>
 LostPacketRate:<%> OutOfOrderRate:<%>
  MODEMPASS <method> buf:<fills>/<drains> loss <overall%> <multipkt>/<corrected>
   last <buf event time>s dur:<Min>/<Max>s
 FR <protocol> [int dlci cid] vad:<y/n> dtmf:<y/n> seq:<y/n>
  <codec> (payload size)
 ATM <protocol> [int vpi/vci cid] vad:<y/n> dtmf:<y/n> seq:<y/n>
  <codec> (payload size)
 Tele <int> (callID) [channel_id] tx:<tot>/<v>/<fax>ms <codec> noise:<l> acom:<l> i/o:<l>/<l> dBm
  MODEMRELAY info:<rcvd>/<sent>/<resent> xid:<rcvd>/<sent> total:<rcvd>/<sent>/<drops>
         speeds(bps): local <rx>/<tx> remote <rx>/<tx>
 Proxy <ip>:<audio udp>,<video udp>,<tcp0>,<tcp1>,<tcp2>,<tcp3> endpt: <type>/<manf>
 bw: <req>/<act> codec: <audio>/<video>
  tx: <audio pkts>/<audio bytes>,<video pkts>/<video bytes>,<t120 pkts>/<t120 bytes>
 rx: <audio pkts>/<audio bytes>,<video pkts>/<video bytes>,<t120 pkts>/<t120 bytes>
Telephony call-legs: 0
SIP call-legs: 2
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
138  : 1182791 -1932652932ms.1 (18:27:20.769 IRDT Wed Sep 26 2018) +3750 pid:1 Answer 44444449520 active
 dur 00:00:27 tx:1354/216640 rx:0/0 dscp:0 media:0 audio tos:0xB8 video tos:0x0
 IP 10.153.101.163:20204 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off Transcoded: No ICE: Off
 media inactive detected:n media contrl rcvd:n/a timestamp:n/a
 long duration call detected:n long duration call duration:n/a timestamp:n/a
 LostPacketRate:0.00 OutOfOrderRate:0.00
138  : 1182792 -1932652932ms.2 (18:27:20.769 IRDT Wed Sep 26 2018) +3740 pid:100 Originate 88888390 active
 dur 00:00:27 tx:0/0 rx:1354/216640 dscp:0 media:0 audio tos:0xB8 video tos:0x0
 IP 172.30.168.169:24306 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off Transcoded: No ICE: Off
 media inactive detected:n media contrl rcvd:n/a timestamp:n/a
 long duration call detected:n long duration call duration:n/a timestamp:n/a
 LostPacketRate:0.00 OutOfOrderRate:0.00
Telephony call-legs: 0
SIP call-legs: 2
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
CUBE#


Timestamp: 3620815044997
UTC Timestamp:3620815044997

Sep 26 13:58:19.837: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
BYE sip:88888390@10.195.2.38:5060 SIP/2.0
Via: SIP/2.0/UDP 10.153.101.163:5060;branch=z9hG4bKccs44crybr999wppr9vxuxsbx;Role=3;Hpt=8ec8_16
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
From: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
To: <sip:88888390@10.195.2.38;user=phone>;tag=8CCE0F24-1CA1
CSeq: 3 BYE
Max-Forwards: 69
Reason: Q.850;cause=16;text="normal call clearing"
Content-Length: 0


Timestamp: 3620815099837
UTC Timestamp:3620815099837

Sep 26 13:58:19.841: //1182791/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.153.101.163:5060;branch=z9hG4bKccs44crybr999wppr9vxuxsbx;Role=3;Hpt=8ec8_16
From: <sip:44444449520@10.195.2.38;user=phone>;tag=6y08bisj-CC-39
To: <sip:88888390@10.195.2.38;user=phone>;tag=8CCE0F24-1CA1
Date: Wed, 26 Sep 2018 18:28:19 IRDT
Call-ID: isbc7j6jj6sy7a1sbj6a9aia9almsi0y17bj@SoftX3000
Server: Cisco-SIPGateway/IOS-15.5.3.M7
CSeq: 3 BYE
Reason: Q.850;cause=16
P-RTP-Stat: PS=2764,OS=442240,PR=0,OR=0,PL=0,JI=0,LA=0,DU=55
Content-Length: 0


Timestamp: 3620815099841
UTC Timestamp:3620815099841

Sep 26 13:58:19.841: //1182792/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:88888390@172.30.169.3:5060 SIP/2.0
Via: SIP/2.0/UDP 172.30.169.1:5060;branch=z9hG4bK14185D1AF
From: <sip:44444449520@172.30.169.1>;tag=8CCE0E84-233F
To: <sip:88888390@172.30.169.3>;tag=6736048~e71acbac-af71-44b0-b07d-c5bb5ae5f2e8-33809129
Date: Wed, 26 Sep 2018 18:27:23 IRDT
Call-ID: EBDBBB6B-C0CA11E8-AF56D139-23068ED2@172.30.169.1
User-Agent: Cisco-SIPGateway/IOS-15.5.3.M7
Timestamp: 1537970299
CSeq: 102 BYE
Reason: Q.850;cause=16;text="normal call clearing"
Max-Forwards: 69
P-RTP-Stat: PS=0,OS=0,PR=2764,OR=442240,PL=0,JI=0,LA=0,DU=55
Content-Length: 0


Timestamp: 3620815099841
UTC Timestamp:3620815099841

Sep 26 13:58:19.845: //1182792/EBDA8283AF50/SIP/Msg/ccsipDisplayMsg:
Received:
CUBE#SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.30.169.1:5060;branch=z9hG4bK14185D1AF
From: <sip:44444449520@172.30.169.1>;tag=8CCE0E84-233F
To: <sip:88888390@172.30.169.3>;tag=6736048~e71acbac-af71-44b0-b07d-c5bb5ae5f2e8-33809129
Date: Wed, 26 Sep 2018 13:58:19 GMT
Call-ID: EBDBBB6B-C0CA11E8-AF56D139-23068ED2@172.30.169.1
Server: Cisco-CUCM11.5
CSeq: 102 BYE
Content-Length: 0
CUBE#u all
All possible debugging has been turned off

After I pasted these debugs into TranslatorX and generating a diagram, I noticed something unusual!! I attached the diagram so you can take a look

Has anyone faced a similar situation ever? Do You have any suggestions?

Thanks,

[Anju Josua]

Hi, 

do you resolve this issue?

i find same issue.

could please share the answer?

Thanks,

Anju

[seenamoshiri · Accepted solution]

---

@Anju Josua wrote:

Hi, 

do you resolve this issue?

i find same issue.

could please share the answer?

Thanks,

Anju

---

The problem was that the ITSP didn’t support SIP UPDATE messages. So I prevent my cube from sending SIP UPDATE using the link below:

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-border-element/118825-technote-sip-00.html#anc9

[mHadi]

thanks dear friend,

your solution fixed my problem