cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
105
Views
0
Helpful
1
Replies
Highlighted
Beginner

CUBE/SRST WITH B-ACD AA

Hi dear all,

 

I've been asked to implement a AA in a CUBE/SRST enabled router, I followed and readed many posts but I can not get this working, The pilot for the AA is 9990, It has a incoming/outgoing dialpeer. But as soon as I make the call From a telephone registered to a CUCM, I got a busy tone. 

I can see from the logs that the CUBE is getting the invites from CUCM, but I can not even hear the Welcome audio.

This is the Flow:

Telephone->CUCM(172.16.45.44)->CUBE/SRST(172.26.12.170,another city)->AA

any help will be appreciated guys, 

config and logs are attached.

 

Regards.

1 REPLY 1
Beginner

Re: CUBE/SRST WITH B-ACD AA

For anyone having this issue, 

the problem was in the dial peer, I changed dtmf to rtp-nte and enable g711 ulaw, alaw and g728.

Bellow is the complete configuration:

 

application
  service app-b-acd   //embedded script
    param queue-len 15
    param queue-manager-debugs 1
    param number-of-hunt-grps 2
    param aa-hunt1 5034    
    param aa-hunt2 5039

!
  service app-b-acd-aa  //embedded script
    paramspace english index 1
    paramspace english language en
    paramspace english location flash:
    param welcome-prompt _bacd_welcome.au
    param service-name app-b-acd
    param handoff-string app-b-acd-aa
    param aa-pilot 9990
    param number-of-hunt-grps 2
    param dial-by-extension-option 3
    param second-greeting-time 15
    param call-retry-timer 15
    param max-time-call-retry 700
    param max-time-vm-retry 2
    param voice-mail 5034

 

dial-peer voice 999 voip

  description ##AUTO ATTENDANT##
  service app-b-acd-aa
  destination-pattern ^9990$
  session target ipv4:172.26.12.170
  incoming called-number ^9990$
  voice-class codec 1 //g711 ulaw and alaw, g728
  dtmf-relay rtp-nte  //I only have calls coming from sip so this was the only one that worked

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards