CUC 11.5 Missing "Call action" option under edit Greetings.

[Victor Eduardo Cossio Quispe]

version: 11.5.1.11900-26

Section is: Search Call Handlers ->Edit Call Handler Basics (Standard) -> Greetings -> Edit Greeting  (Standard) 

check the attached image file please.

what is the reason?

[Safdar Azizi · Accepted solution]

Hi Victor,

We have faced similar issue post CUC upgrade to V11 and the work around below worked..

We followed the below procedure & after that, it started showing the Call Action option under Call Handler – Greetings as well as under Caller Input.

- Unity Connection Administration > Go to the System Settings/General Configuration page, verify that it show U.S. English as the default system language.

- If yes, then just press the Save button on that page without changing anything.

Regards

Safdar

Please rate useful post.

[Victor Eduardo Cossio Quispe]

You are rigth. TAC told me the same workaround and it fixed my issue.

[nkkl]

+5 for Safdar. I've been facing this issue since couple of days and above recommendations fixed it in minutes.

Thanks Safdar