Here is my scenario:
The front desk phone is configured to forward to voicemail if there is no answer in 20 seconds.
Once the call hits voicemail it is transferred to a "Engineers" call handler.
The call handler is on a schedule and configured as described above.
Here is the issue:
When the call goes to voicemail and CUC is supposed to release it to the switch all the person on the phone hears is dead air yet the hunt group is ringing.
I know that when you get dead air such as this it usually means that CUC is not releasing the call to the switch properly but I cannot seem to nail it down.
Any assistance would be greatly appreciated!
Solved! Go to Solution.
Im pretty sure you have an issue at the gateway/CUCM with ringback. Also, it would on hurt to upgrade your CUCM and CUC when you get a chance. There are a couple reports of bugs with SIP and transfers.
here is one:
If there is one, there are typically others
You can run a quick test and use an internal IP phone to call CUC Call Handler. (Create a CTI, forward to unity,) Hit the default opening greeting, enter in a mailbox to transfer to, Unity should do a transfer back out to CUCM and you will hear ring.
I suspected the call was coming from external. There have been issues with PIMGs, T1 and H323 connections via CUCM to CUC and no ring backs.
Without some traces, it will be hard. (its hard enough trying to find this needle) but i suspect (or possibly) there is a command missing in the SIP gateway to provide ringback.
Here is an H323 no ringback doc also.
Hope this helps!