Cuc 8.5 deleted messages not appearing in Web Inbox

[Anfield01]

Hi All,

We have CUCM / CUC 8.5 and we are getting a problem whereby when a Voicemail user deletes a voicemail, it does not appear in the deleted items folder in their Web Inbox. They can see it in the inbox but whether they delet it via the phone or the Web Inox, it is not moved to the deleted folder.

I have checked the message ageing policy is enabled and the 'Permanently Delete Messages in the Deleted Items Folder' option is enabled and is set to 15 days. Therefore my understanding is that any messages which are deleted via phone or web inbox should be moved to the deleted items folder and stay there for 15 days?

Can anyone help / advise?

Thanks.

[Rob Huffman]

Hi there,

Just to clarify one point here, are the deleted messages available via the phone/TUI?

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

[Anfield01]

Hi Rob, thanks for your response. Can you advise how I could check on the phone / TUI?

[Rob Huffman]

Hi there,

If you are using the standard/classic conversation it should be 3-2 from the "Main menu"

Main Menu and Shortcuts (Classic Conversation)

Revised November 16, 2010

While listening to the Main menu, press:

Action Key(s)

Hear new messages 1

Send a message 2

Review saved messages 3 1

Review deleted messages 3 2

(Not available on some systems)

Change setup options 4

Change greetings 4 1

Turn alternate greeting on or off 4 1 2

Edit other greetings 4 1 3

Change message notification 4 2 1

Change fax delivery 4 2 2

(Not available on some systems)

User Guide

Checking Deleted Messages by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.

Step 2 At the Main menu, select the option Review Old Messages, then Deleted Messages.

Step 3 Follow the prompts to manage a deleted message after you have listened to it.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/phone/8xcucugphone.pdf

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen