cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
411
Views
0
Helpful
2
Replies

CUC SIP integration with CUCM

mohamedrishin
Beginner
Beginner

Hello,

I am setting up a SIP integration for CUC with CUCM. When I am calling an extension internally, instead of hearing the prompt "Sorry Extension not available" I am getting the greeting of my extension " Extension 'My Extension' Enter you PIN" and after that it gives me option to send a message by pressing 2 and other options. Everything else is working fine, like MWI, leaving a message to an extension by pressing 2 and all other options. Voicemail users are created and device-user associations are done, with marking primary extension and CCM End user role specified as well. Is there any specific setting I am missing in this version of CUC9/CUCM9

Thanks,

Mohamed

1 Accepted Solution

Accepted Solutions

William Bell
Advisor
Advisor

Mohamed,

Go to the SIP trunk associated with your CUC nodes and check the following parameters:

Redirecting Diversion Header Delivery - Inbound

Redirecting Diversion Header Delivery - Outbound

Ensure both options are checked. If you had to modify one or both options then save the config and reset the SIP trunk.

The one that may be unchecked is the Outbound parameter. But both should be selected.

HTH.

-Bill (http://ucguerrilla.com)

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

View solution in original post

2 Replies 2

William Bell
Advisor
Advisor

Mohamed,

Go to the SIP trunk associated with your CUC nodes and check the following parameters:

Redirecting Diversion Header Delivery - Inbound

Redirecting Diversion Header Delivery - Outbound

Ensure both options are checked. If you had to modify one or both options then save the config and reset the SIP trunk.

The one that may be unchecked is the Outbound parameter. But both should be selected.

HTH.

-Bill (http://ucguerrilla.com)

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Thanks William, that did the trick

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers