09-24-2014 08:39 AM - edited 03-17-2019 12:17 AM
Some phones (in same device pool) are displaying the time incorrectly. There is only one NTP source for whole network.
Any ideas?
Rich
03-29-2016 03:57 AM
For me, this solved my issues with some stubborn phones.
03-31-2016 08:56 AM
It works, I had this problem with few phones but when I performed the Keypad Factory Reset the issue was solved.
11-03-2017 09:56 AM
Problem solved with a keypad factory reset. Some background info on my case when comparing 7841 phones showing correct/wrong time:
Firmware is identical: rootfs78xx.11-5-1SR1-1
Hardware is identical: Revision 0 / V03
Configuration is identical: SEPxxxxxxxxxxxx.cnf.xml
Timezone info is correct: Configuration/Web Interface
Time on 1 phone is wrong: Always at UTC (a coincidence? Offset changed during DST change)
Upon Reset, this phone shows an ERR in the console logs
6384 ERR Oct 30 21:27:47.949383 (9477:9702) JAVA-21:27:47|Message : /usr/local/lib/zi/Africa/Tunis
Exception Stack Trace :
java.io.FileNotFoundException: /usr/local/lib/zi/Africa/Tunis
at java.io.FileOutputStream.<init>(Unknown Source)
at java.io.FileOutputStream.<init>(Unknown Source)
at cip.cfg.Config.updateFile(Unknown Source)
at cip.cfg.Config.updateTimeZone(Unknown Source)
at cip.cfg.Config.handleTzupdaterTftpResponse(Unknown Source)
at cip.cfg.Config.tftpRequest(Unknown Source)
at cip.tftp.ITftpListener$Dispatcher.sinkMessage(Unknown Source)
at cip.tftp.ITftpListener$Dispatcher.sinkMessage(Unknown Source)
at cip.sys.MessageQueueManager.sinkMessage(Unknown Source)
at cip.sys.MessageQueueThread.sendElement(Unknown Source)
at cip.sys.MessageQueueThread.onRun(Unknown Source)
at cip.sys.SystemThread.run(Unknown Source)
5258 NOT Oct 30 21:27:07.321165 (8577:8800) JAVA-configmgr MQThread - Deletion of file Successful/tmp/ram/j9-tzdata.jar
02-23-2016 04:25 AM
Maybe you hit the same issue with the 7821 like the bugreport for 7841 > CSCul26124
https://tools.cisco.com/bugsearch/bug/CSCul26124
Further Problem Description:
we noticed one 7841 phone is showing wrong time on phone.it shows 4:54 AM, while it's 12:54 now
I checked the time group and the configuration is correct
03-03-2016 06:00 AM
Try to reset the ITL (Trust List). It is located on the phone menu - Settings - Security Configuration - Trust List - ITL File. (Unlock the settings of the phone pressing #**#) and than reset the Trust List, apply phone defaults .
After that reset the phone through CUCM.
**Also try to check if the PORTS where those IP phones are connected are placed in correct VLANS.
11-02-2016 11:53 PM
Hi Seniors,
I am having the same issue with an IP Phone, this phone is displaying time 4 hours behind the original time, all phones including this phone are registered with the same CUCM, but all of the other phones are displaying the correct time only this phone is not displaying the correct time.
I have done:
Re-registered this phone again with the CUCM
Erased Network Settings on the phone
I accessed the phone Ip via HTTP and i checked this phone is showing time zone of Greenwich Standard Time.
all other phones are having the correct time zone, can anyone suggest how we can change the time zone for this phone
Regards,
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