I have extension mobility working on my CUCM 10.5.2 system. Now I need to use it for one of my CCX groups. I haven't found any documentation that says I cant do this I just haven't been successful setting it up.
Yes, this is supported. Make sure all phones that might use EM are associated with the UCCX RM user and the agents have the EM profile assigned.
I understand how to add the EM settings to each of the phones that agents will be able to use. What I'm not sure how to do is associate each agent under End user where you associate the extension to the agent so that CCX will recognize them.
User Management > End User > Find user. Add EM profile to Controlled Profiles. Choose extension from IPCC Extension dropdown.
It was already set like that, because some of the phones have 2 separate numbers assigned to them. .I have a 7841 phone, I configured it as a generic phone with a random number in our system. I created a Phone Service for the Extension Mobility. Next I created a Device Profile for a user, and assigned the extension to that DP. Then went to User Management/End User, looked up the user. On that page under Device Information, if the phone wasn't using EM I would have added the device in Controled Devices but I don't have anything there or listed as Available Profiles. I do have in the CRO Controlled Devices Profile the Device Profile I had created earlier. Then under Extension Mobility I have the same Device Profile in Controlled Profiles, Then in Directory Number Associations I have the Primary Ext and IPCC Ext as the same. The next section is Mobility Information, I checked the Enable Mobility but not the Mobile Voice Access. The rest of the settings weren't changed from defaults except for Permissions Info. Their I have a Standard CCM End User with a couple or Roles assigned to them. Then back to the Device/Phone, I enabled Device Mobility in the Device Information box. Then under the Extension Information box I checked the Enable Extension Mobility. If the user is logged into the EM ext the Current End User Profile shows the end user profile that I created. The Current Device Profile shows the DP that I created for that EM agent.If the agent has logged out then only the Extension Information, Enable Extension Mobility is checked and all other fields are blank. If the agent logs into the phone its good the phone becomes that persons extension as if they are assigned that device. THen they go to Finesse and attempt to log in and they get the following error: "The device associated with that extension or dial number is invalid." I'm stuck at this point, did I miss something?
Actually, you may be surprised to find out, that you do not add the phones to the RMCM user at all.
"The Extension Mobility (EM) profile needs to be associated with the RmCm user and the physical phones that the agents may be expected to use should not be associated to the RmCm user."
Source: UCCX Administration Guide