cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
121
Views
0
Helpful
2
Replies

CUCM 10.5 - Calls to mobile phones when missed not go to mailbox.

wilsonsant
Level 6
Level 6

Hi Guys,

The Customer complained that the specific site is presenting the follow problem: Calls to mobile phones missed not go to mailbox. I verified that the parameters about CallManager and Gateway Voice, and the configuration is the same to the another sites. The carrier tested the circuit and didn´t found the problem, and told that the problem is the environment the Customer. Any have Idea about this?

Thanks,

Wilson

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

Does the same happen if you call from a phone outside of your environment??

How long does the mobile needs to ring before going to VM??

How long does you calls currently last??

HTH

java

if this helps, please rate

Hi Jaime,

Thanks a lot for your contact. I will try explain the scenario

Side A                                                                  Side B
IP Phone (Deskphone)                                   Mobile Phone

A call for B, and B not can to answer the call because is in the meeting (for example) and turn off the call. A continues calls B until the call fail (timeout)
in this moment the call not go to voice mail B. 

The Customer have another sites and the problem not occurr.

Thanks,

Wilson

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: