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CUCM 10.5 Upgrade

Hi,

I want to install a cop file and after a few seconds I've this error msg below. I can (of course) reload the CUCM server, but I will find another way to solve this issue....

Caan you help me ?

Thanks a lot

Regards,

Christian.

Error Message (displayed on both web page and cli) :

(-The resource lock platform.api.network.address is currently locked by process 9801@SCUCM1 (NetMessageDispatch-21).  Please try again later-)

1 Accepted Solution

Accepted Solutions

I just had a similar issue trying to upload a new firmware cop file and just tracked down the process and restarted the services associated with that process....

From the CLI run "show process list"

track down the process that is reporting the lock.  In my instance it was process id 32264 which was associated with the DRF.

28114 /usr/local/Snmpri/bin/sappagt -pkg_conf -log_closefile -aperror -apemanate
32264 /usr/local/platform/bin/CiscoDRFMaster /usr/local/platform/conf/CiscoDRFMasterCfg.xml
 1900 /usr/bin/perl /usr/local/Snmpri/script/sapp_agent.pl 28114

I then restarted the DRF master and local service.

 

admin:utils service restart Cisco DRF Master

admin:utils service restart Cisco DRF Local

 

Then I retried my firmware upgrade with no issues.

 

Thanks,

 

Greg

 

 

View solution in original post

13 Replies 13

Jaime Valencia
Cisco Employee
Cisco Employee

What's your current version??

And what COP file are you trying to install?

HTH

java

if this helps, please rate

Hi Jaime

Gracias for your answer !

I want to install "cmterm-cupc-dialrule-wizard-0.1.cop.sgn" to a (10.5.1.10000-7) CUCM to use the application dial rules....

It seems there is an issue with the publisher because I've installed this cop file with success to the subscriber...

Thank you,

Regards,

Christian.

I just had a similar issue trying to upload a new firmware cop file and just tracked down the process and restarted the services associated with that process....

From the CLI run "show process list"

track down the process that is reporting the lock.  In my instance it was process id 32264 which was associated with the DRF.

28114 /usr/local/Snmpri/bin/sappagt -pkg_conf -log_closefile -aperror -apemanate
32264 /usr/local/platform/bin/CiscoDRFMaster /usr/local/platform/conf/CiscoDRFMasterCfg.xml
 1900 /usr/bin/perl /usr/local/Snmpri/script/sapp_agent.pl 28114

I then restarted the DRF master and local service.

 

admin:utils service restart Cisco DRF Master

admin:utils service restart Cisco DRF Local

 

Then I retried my firmware upgrade with no issues.

 

Thanks,

 

Greg

 

 

Hi !

It's Ok !

Thanks a lot to all !

Regards,

Christian

thx.

Spot on.  Thank you!!!

Hi Greg,

I was upgrading Unity connection 10.5 to 11.0, Error message was same.

Error Message (displayed on both web page and cli) :

(-The resource lock platform.api.network.address is currently locked by process 9801@SCUCM1 (NetMessageDispatch-21).  Please try again later-).

So after restart this both services I able to upgrade without any issue.

admin:utils service restart Cisco DRF Master

admin:utils service restart Cisco DRF Local

Thanks for your help issue is fix.

with regards,

Vikram Pustake

Dimension Data India Ltd

Thank you, this works.

Thank you so much it worked for me

Thank you so much, it works :-)

Worked like a charm!
Thank you.

Thanks i was facing same issue while uploading certificate on publisher.

The above solution worked well.

Most of the time, this occurs on the subscriber when you are done installing the file on publisher.

 

fetch the process from cli, using show process list.

 

Restart the service related to it.

 

If its TOMCAT related, the only fix is to reboot that node and start the installation. ( Reboot should not be an issue if you are already in a maintenance window to perform any install or upgrade ).

 

Regards,

Aman Chaudhary