04-03-2014 09:37 PM - edited 03-16-2019 10:22 PM
Hi all ,
I have Installed CUCM 10 in BE6K , but when I settin route pattern for outgoing call , when using FAC , any call that need DTMF , the DTMF is not responding , but when outgoing call not using FAC , DTMF working perfectly fine .
voice gateway using MGCP with FXO. I have tested all ports FXO but working fine when used without FAC , when using FAC DTMF not responding.
CUCM version 10.0.1.10000-24
any help please ?
Regards,
Tommy
Solved! Go to Solution.
04-06-2014 07:28 AM
Hi Tommy,
It looks like you may be hitting this bug;
04-15-2014 05:03 PM
yeahh i have problem too...DTMF not working if using FAC...very weird CUCM 10 buggie
Hi tommy, did u solve it ?
solving after upgrade patch version
04-03-2014 10:32 PM
FAC is before you even try to route the call to any GW, it doesn't matter what you use to make the calls.
What phone are you using??
Is it directly registered to CUCM??
What's the call flow??
If you dial the FAC, and press # does it route the call???
04-03-2014 11:04 PM
Phone type I'm using is 6941, CIPC, 7912
all phone directly registered to CUCM
call flow is
call 9XXXX --> enter FAC XXX --> call connected , BUT if the connected call have IVR , and must choose for any menu , when input digits , there is no respond at all . i have tried many call that have IVR but none working.
if call flow without FAC it is working fine .
Regards
Tommy.
04-04-2014 08:09 AM
Can you describe the full call flow including what devices it's going through? You mention above an MGCP FXO port being part of the call flow.
04-04-2014 06:49 PM
6921 sccp --> route pattern --> call 9.XXX --> enter FAC XXX --> Route List (RL1) --> Route Group (RG1) in this route group i specify only to one FXO port --> Voice Gateway 2911 (MGCP Router with FXO)--> PSTN
Regards,
Tommy
04-06-2014 02:10 AM
Could you please use the command debug mgcp packets and check whether you receiving any digit on the router when pressed for IVR menu.
Also check the DTMF config on the router and whether MRGL is applied to the MGCP router.
Please provide details if possible traces.
04-06-2014 07:28 AM
Hi Tommy,
It looks like you may be hitting this bug;
07-16-2014 03:38 AM
Is CUCM cluster need to be restarted after install the device pack?
07-16-2014 09:27 AM
Hi Kelvin,
I don't believe that it's a Device Pack that needs to be installed to fix this issue but rather a full CUCM SR/Patch....
Known Fixed Releases: | (4) |
It shows this bug as "fixed in" CUCM 10.0(1)SU2
From;
http://www.cisco.com/web/software/282074295/114809/cucm-readme-1001su2.pdf
Cheers!
Rob
07-20-2014 07:50 PM
Yea, I have upgraded to the CUCM 10.0(1)SU2 and the problem solve :D
04-15-2014 05:03 PM
yeahh i have problem too...DTMF not working if using FAC...very weird CUCM 10 buggie
Hi tommy, did u solve it ?
solving after upgrade patch version
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