Hello,
I am experiencing an issue where I have setup a HP with the following settings:
Forward Hunt No Answer
Forward Unanswered Calls to Destination 2222 (VM Pilot)
Forward Hunt Busy
Forward Busy Calls to Destination 2555 (an extension)
The above setup is working fine but if they logout of Hunt Group, calls are still ringing 6 or 7 times before going to the VM.
Is it possible that if no one is logged in to the HG, calls go directly to VM instead of ringing 6 or 7 times?
I was able to achieve this by enabling Queueing and selecting :
When no hunt members answer, are logged in, or registered: Route the call to this destination
but the customer did not like this because then it behaves like a call center and the receptionist is not able to see the second incoming call (Call Display) if she is already on the first call so I had to revert it back.
My questions:
. is it possible to somehow configure the no queueing HP that if no member is logged to HG, calls go directly to VM instead of ringing a few times?
. if Queueing is enabled, is there a way to see the call display for the next call if she is already on one call?
Thank you
