CUCM 11.5.1 - Hunt Pilot, Hunt Group logout not going directly to VM
I am experiencing an issue where I have setup a HP with the following settings:
Forward Hunt No Answer
Forward Unanswered Calls to Destination 2222 (VM Pilot)
Forward Hunt Busy
Forward Busy Calls to Destination 2555 (an extension)
The above setup is working fine but if they logout of Hunt Group, calls are still ringing 6 or 7 times before going to the VM.
Is it possible that if no one is logged in to the HG, calls go directly to VM instead of ringing 6 or 7 times?
I was able to achieve this by enabling Queueing and selecting :
When no hunt members answer, are logged in, or registered: Route the call to this destination
but the customer did not like this because then it behaves like a call center and the receptionist is not able to see the second incoming call (Call Display) if she is already on the first call so I had to revert it back.
. is it possible to somehow configure the no queueing HP that if no member is logged to HG, calls go directly to VM instead of ringing a few times?
. if Queueing is enabled, is there a way to see the call display for the next call if she is already on one call?
I just finished to write a comprehensive certificates preparation for Cisco Meeting Server Clustering. Through 60 pages I explained in detail, how to create certificates for database cluster, callbridge cluster, certificate chain for webbridge3, certifica...
Translation Pattern is the most important tool in the Call Routing Process for Cisco Unified Communication manager. Largely used in the Globalized Dial Plan, inter-site and intra-site dialing, and a powerful tool to solve the problem of overlapping direct...
Customer relationship management (CRM) tools are essential for managing relationships, collaborating with your team, and closing deals. The most forward-thinking CRM companies now integrate artificial intelligence (AI) into their software. The combination...
Setting up a scenario to explain the Translation Pattern with the "Route Next Hop By Calling Party Number" option to route a call based on the calling number.In this scenario, the Executive Director instructs the admin to block calls coming from internati...