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CUCM 11.5 Autoregistration fails with older phones

Clifford McGlamry
Spotlight
Spotlight

Working with CUCM 11.5 in my lab to document some processes.  I have set up auto registration on many older versions of CUCM, but haven't done it with newer versions.

Pulled the systems guide, and followed the directions.  No problem.  

My 7945 (SCCP) registers up just fine.  

My old 7940 will not register.  

In looking at what is going on, apparently the phone is getting downloaded a SIP file in the download sequence.  I can see it loading on the 7945, but the phone later goes back to SCCP.

On the 7940, the phone simply stops after downloading SIPDefault.xml, and displays a message on the screen that says "TFTP File not found".   The TFTP log is shown below.  My question is this:  Has Cisco modified the auto registration process such that it is no longer possible to auto register older phones?  If so, is there any documentation anywhere that states what models aren't going to work?

00000662.000 |12:41:51.870 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe8258218](), server socket(7) INFO:: File Requested CTLSEP0017E02FD4F4.tlv
00000663.000 |12:41:51.870 |SdlStat |Period: 34s #Lines: 12 #Bytes: 1833 Total Number of Buffers: 2000 Free LWM: 1998 Free LWM(total): 1959
00000664.000 |12:41:51.871 |AppInfo |INFO: TFTPEngine::sendNAK[0xe8258218~157~10.0.10.21~50687], File[CTLSEP0017E02FD4F4.tlv], Error(1)
00000665.000 |12:41:51.891 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe8258c18](), server socket(7) INFO:: File Requested SEP0017E02FD4F4.cnf.xml
00000666.000 |12:41:51.892 |AppInfo |INFO: TFTPEngine::sendNAK[0xe8258c18~158~10.0.10.21~50688], File[SEP0017E02FD4F4.cnf.xml], Error(1)
00000667.000 |12:41:51.911 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe8259618](), server socket(7) INFO:: File Requested SIP0017E02FD4F4.cnf
00000668.000 |12:41:51.911 |AppInfo |INFO: TFTPEngine::sendNAK[0xe8259618~159~10.0.10.21~50689], File[SIP0017E02FD4F4.cnf], Error(1)
00000669.000 |12:41:51.930 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe825a018](), server socket(7) INFO:: File Requested MGC0017E02FD4F4.cnf
00000670.000 |12:41:51.931 |AppInfo |INFO: TFTPEngine::sendNAK[0xe825a018~160~10.0.10.21~50690], File[MGC0017E02FD4F4.cnf], Error(1)
00000671.000 |12:41:51.959 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe825aa18](), server socket(7) INFO:: File Requested XMLDefault.cnf.xml
00000672.000 |12:41:51.996 |AppInfo |TFTPEngine::processMessage[0xe825aa18~161~10.0.10.21~50691], Unexpected Opcode[5] Expecting ACK Block[17], Socket[8] FileName[XMLDefault.cnf.xml], th_block [11] Abort...
00000673.000 |12:41:52.013 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe825b418](), server socket(7) INFO:: File Requested SIPDefault.cnf
00000674.000 |12:41:52.016 |AppInfo |TID[ef169b70] INFO: TFTPEngine::processMessage[0xe825b418~162~10.0.10.21~50692], Transferred[SIPDefault.cnf] Socket[8]
00000675.000 |12:42:20.028 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe825be18](), server socket(7) INFO:: File Requested CTLSEP0017E02FD4F4.tlv
00000676.000 |12:42:20.028 |SdlStat |Period: 29s #Lines: 12 #Bytes: 1833 Total Number of Buffers: 2000 Free LWM: 1998 Free LWM(total): 1959
00000677.000 |12:42:20.029 |AppInfo |INFO: TFTPEngine::sendNAK[0xe825be18~163~10.0.10.21~50693], File[CTLSEP0017E02FD4F4.tlv], Error(1)
00000678.000 |12:42:20.058 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe825c818](), server socket(7) INFO:: File Requested SEP0017E02FD4F4.cnf.xml
00000679.000 |12:42:20.058 |AppInfo |INFO: TFTPEngine::sendNAK[0xe825c818~164~10.0.10.21~50694], File[SEP0017E02FD4F4.cnf.xml], Error(1)
00000680.000 |12:42:20.078 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe825d218](), server socket(7) INFO:: File Requested SIP0017E02FD4F4.cnf
00000681.000 |12:42:20.078 |AppInfo |INFO: TFTPEngine::sendNAK[0xe825d218~165~10.0.10.21~50695], File[SIP0017E02FD4F4.cnf], Error(1)
00000682.000 |12:42:20.097 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe825dc18](), server socket(7) INFO:: File Requested MGC0017E02FD4F4.cnf
00000683.000 |12:42:20.097 |AppInfo |INFO: TFTPEngine::sendNAK[0xe825dc18~166~10.0.10.21~50696], File[MGC0017E02FD4F4.cnf], Error(1)
00000684.000 |12:42:20.116 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe825e618](), server socket(7) INFO:: File Requested XMLDefault.cnf.xml
00000685.000 |12:42:20.158 |AppInfo |TFTPEngine::processMessage[0xe825e618~167~10.0.10.21~50697], Unexpected Opcode[5] Expecting ACK Block[17], Socket[8] FileName[XMLDefault.cnf.xml], th_block [11] Abort...
00000686.000 |12:42:20.175 |AppInfo | TID[e8d5fb70] TFTPEngine::getRequest[0xe825f018](), server socket(7) INFO:: File Requested SIPDefault.cnf
00000687.000 |12:42:20.177 |AppInfo |TID[ef169b70] INFO: TFTPEngine::processMessage[0xe825f018~168~10.0.10.21~50698], Transferred[SIPDefault.cnf] Socket[8]

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

Is that phone SCCP or SIP?

HTH

java

if this helps, please rate

It's an old SCCP 7940.  I don't think it will even do SIP (could be wrong).

The 7940 should still register in 11.5. The known devices that will not register are:

Cisco IP Phone 12 SP+ and related models
Cisco IP Phone 30 VIP and related models
Cisco Unified IP Phone 7902
Cisco Unified IP Phone 7905
Cisco Unified IP Phone 7910
Cisco Unified IP Phone 7910SW
Cisco Unified IP Phone 7912
Cisco Unified Wireless IP Phone 7920
Cisco Unified IP Conference Station 7935

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/cucm_b_release-notes-cucm-imp-1151/cucm_b_release-notes-cucm-imp-1151_chapter_01.html