CUCM 11.5 - Log on failed - Invalid User ID or Password

[kamil_folga]

Hi!

I have a problem with logging to CUCM 11.5 on VMWare Workstation Pro.

When I try loggin to https://ip_address/ccmservice/ I have a CUCM message:

Log on failed - Invalid User ID or Password

I can logging to CLI and https://ip_address/cmplatform/ on that user ID and password.

Installation CUCM is fresh.

Someone help??

Best regards,

Kamil

[Leonardo Santana · Accepted solution]

Hello,

Take a look on this doc, to reset your password:

  Application password

It  is used for the login on Cisco Unified CM Administration, Cisco Unified  Serviceability, Cisco Unified Reporting pages and Real Time Monitoring  Tool.

The Application User name must  start with an alphabetic character, must be at least six characters  long and can contain alphanumeric characters, hyphens and underscores.

https://supportforums.cisco.com/t5/collaboration-voice-and-video/how-to-reset-passwords-on-cucm/ta-p/3120733

Regards

Leonardo Santana

[Rajan · Accepted solution]

Just to add, OS admin and application credentials could be different. if you know the Application administrator username given during install, then reset the password using the command by logging into CLI with the current working credentials you are using to login to OS admin page:

utils reset_application_ui_administrator_password

HTH
Rajan
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