09-17-2018 07:50 AM - edited 03-17-2019 01:29 PM
Hi
I am trying to re-configure an existing CUCM 11.0.1 Hunt Pilot/Line Group to enable a Call Queue but have run into some issues.
The existing Hunt Pilot was set with no Queue Calls enabled.
The existing Hunt List is configured with 1 Line Group.
The existing Line Group was configured as follows:
What I did to change the existing settings to enable Call Queuing:
Hunt Pilot
Reconfigured the Line Group:
After making these changes and placing some test calls I found some issues:
1. When ALL members in the Line Group were on a call, the announcement “please wait while we transfer your call to the next available representative” repeated continuously without pause and without actually routing the call to DN configured in the Queue Call Setting “When no hunt members are logged in or registered”
2. When a member of the Line Group does not answer a call, after approx. 7 rings the announcement “please wait while we transfer your call to the next available representative” repeated continuously without pause and without actually routing the call to the next member in the Line Group. The Hunt Options were Try next member then try next group. I changed them to Try next member, but do not go to next group (I have no other group defined) but still without luck:
3. When no members are logged into the Queue, the call did not route the to DN configured in the Queue Call Setting “When no hunt members are logged in or registered”
I did test the Queue feature first by creating a test Hunt Pilot, Hunt List and Line Group and the functionality/call routing worked. For some reason, when I re-configure the existing Hunt Pilot, Line Group I have this issue.
Any help would be much appreciated.
Thank you
09-17-2018 12:47 PM
Hey Chin,
It's look like CSS error. Please verify "Full Queue Calling Search Space" contain device Partition.in CSS bring the device Partition to top
Full Queue Calling Search Space Used to determine which partition to search when attempting to complete a call.
Thanks
Aadhil Salim
09-17-2018 02:09 PM
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