CUCM 11.X translation pattern

[lambay2000]

Dears,

I am translating extension 111 after office hrs and weekends by TOD to a GSM number it is working fine for both internal and external users but the problem is I don't want a internal user's calls to be translated to the GSM number I want only external callers call should be translated, Is it possible ???

Thanks

[sysjes]

Internal users should have unique calling search space from incoming gateway.  Something similar to this:

Gateway

  gateway_xlate_css

     gateway_xlate_pt

     internal_pt

Users

  site_css

     tod_pt

     site_pt

     internal_pt

     outbound_pt

[lambay2000]

Dear sysjes

Can you elaborate more I didn't understood, 

Internal users calls should not be translated to GSM this is my goal so the traffic is going from inside to outside but from your above replies if I am not wrong you are mentioning for the PSTN  inbound calls??

[Jaime Valencia]

This all done with CSS and partitions, you just need to adjust your config to do what you want.

[sysjes]

sorry the tod_pt would belong in the gateway_css instead of the site_css.

[lambay2000]

Hello sysjes

Translation pattern

ext:111

pt : helpdesk_TOD

CSS:  GSM_pt

Internal_pt

CSS-Gateway

helpdesk_TOD

Internal_pt

Is it the configuration above correct Pls confirm, I am confused can you write a steps for the extension 111 which is been assigned to Helpdesk_PT, what partition I have to choose in the translation pattern and the translation pattern CSS which partition should not be included.

thanks

[sysjes]

Yes.  That's about it.  Change your DN/Xlate partition to helpdesk_TOD and add the helpdesk_TOD to the Gateway CSS.  AS long as the gateway css (outside callers) and the internal callers css are different this should work for you.

[lambay2000]

Dear Sysjes,

things are not working to me as expected will put everything  below.

extension 111:  helpdesk_pt

extension 111:  EM_PT

CSS_HELPDESK: GSM,LANDLINE,INTERNAL,EM_PT

#############################################

 Extension 112: internal_PT

extension 112:  EM_PT

CSS_Employee: GSM,LANDLINE,HELPDESK_PT ,EM_PT

###############################################

TRANSLATION PATTERN:

EXTENSION: 111

PARTITION: TRANSLATE-AFTR-4

CSS_TRANSLATE-AFTR-4: GSM,LANDLINE

TRANSLATE TO:  9898989898

CSS-GATEWAY: GSM,LANDLINE,TRANSLATE-AFTR-4,INTERNAL,HELPDESK_PT ,EM_PT

After doing the above configuration when a internal user calls 111 after 4 pm the call is route to GSM number

Thanks

[sysjes]

Can you run dial number analyzer on that phone against 111?  Take a look at the call flow. That phone should not have access to translate-after-4 partition.  Check to make sure there is no other translations or directory numbers that forwards or translates to the external number.  

[Carlo Poggiarelli]

Hi,

To achieve what you are asking:

- Create a time period and a time schedule accordingly with your needs.

- Create a new partition e.g. 111_AfterHours and apply the previously created time schedule.

- Create a separate CSS e.g. From_Gateway and put the previously created partition ate the top of  the list and include also other partitions that gateway needs to reach internal extensions.

- Apply that CSS to incoming calling search space on gateway configuration.

- Create a Route pattern 111 , fill the called party transformation mask with the GSM you want to call and put this RP in 111_AfterHours partition

- Do NOT apply the newly create CSS to IP Phones DN

HTH

Regards

Carlo