CUCM 12 phone count decreased after adding a subscriber server

[shivani.sharma]

Hello,

We recently added a CUCM subscriber server to CUCM cluster. The cluster initially had only publisher and this is the first subscriber server. After joining the subscriber server to the cluster we have noticed that all the phones that were in "none" status before adding the subscriber do not show up in the phones device list. Are the phones with "none" status deleted while database replication between publisher and subscriber? How do I find out what happened to the phones that were in none status before?

Thank you.

[Nithin Eluvathingal]

What's the DBreplications status ?

[shivani.sharma]

Hello Nithin,

dbreplication status looks okay. Please see below.

admin:utils dbreplication runtimestate

Server Time: Sun Jan 3 08:49:06 +0430 2021

Cluster Replication State: BROADCAST SYNC ended at: 2020-12-17-02-01
Sync Result: SYNC COMPLETED on 732 tables out of 732
Sync Status: All Tables are in sync
Use CLI to see detail: 'file view activelog cm/trace/dbl/20201217_015550_dbl_repl_output_Broadcast.log'

DB Version: ccm12_5_1_10000_22

Repltimeout set to: 300s
PROCESS option set to: 1

Also, when I check the directory numbers, then all the directory numbers are there (including the ones that are missing under device list). So it seems like with the dbreplication all the phones with status "none/unknown" were deleted from the system. Is  this normal?

[Nithin Eluvathingal]

I don't think its normal, as I never faced such an issue after adding subscriber to a cluster which has only publisher.