CUCM 12.x, Unity and IVR

[Rajan R]

Hello,

We recently moved to CUCM 12.x. Previously there was 8.x and a Unity Card on a router with PRI.

Incoming calls used to go the IVR, where the caller used to dial the extension if they knew.

Can this be achieved on the CUCM 12.x with the Unity Card or Unity Connection ?

Please let me know what is required ? Any URL will be of great help.

Thanks

[George Sotiropoulos]

Yes, this can be achieved with Cisco Unity Connection.

CUCM side

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_01100.html#CUCM_RF_C4864107_00

Unity Connection Side

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag080.html#30235

Hope this helps

G