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Rajan R
Beginner

CUCM 12.x, Unity and IVR

Hello,

 

We recently moved to CUCM 12.x. Previously there was 8.x and a Unity Card on a router with PRI.

 

Incoming calls used to go the IVR, where the caller used to dial the extension if they knew.

 

Can this be achieved on the CUCM 12.x with the Unity Card or Unity Connection ?

 

Please let me know what is required ? Any URL will be of great help.

 

Thanks

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George Sotiropoulos
Cisco Employee

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