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Beginner

CUCM 7.1.5 Admin Page Access

hiya,

i am working as a newbie in CUCM side, i have a CUCM (Business Edition) in our office lab an previously it was working on

7.1.3 version but 3 days ago when i turned it on for some testing then at was not taking me to the admin login prompt (console)

and was just giving me this message:

*** An error occured during the file system check.
*** Dropping you to a shell; the system will reboot
*** when you leave the shell.
Give root password for maintenance
(or type Control-D to continue):

then i tried to recover this issue with ( 7.1.5.30000-1 recovery.iso) just because of this statement

(regardless of product version. New recovery disks generally work with older releases.)

as described in this link:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b1f305.shtml

Right now i can access the CUCM BE from the console, i can get the admin login from the console

but i can't access this CUCM BE via GUI and when i check   utils system list , all the services in that

list are showing [STOPPED]

How can i get the Admin page access again ??

Any of your prompt response regarding this will be really appreciated.

Regards,

Ali.

11 REPLIES 11
Highlighted
Collaborator

Hi

Go to Consol and start all the below service by utils service start command.

   System SSH

   Cluster Manager

   Service Manager

   A Cisco DB

   Cisco Tomcat

   Cisco DRF Local

   Cisco DRF Master

   Cisco Database Layer Monitor

   Cisco CallManager Serviceability

   Cisco CAR DB

Regards

Ronak patel

Please rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Highlighted

   Hi Ronak,

   Thanks for your reply, but i have already tried to start of these services, Cisco Tomcat keeps giving me the message

   Cisco Tomcat [STARTING] ........

   and to stop this message i need to press Crtl - C , also when i checked via :

   utils diagnose test

   one of the test which got fail gave me this message:

   test - tomcat _connectors  : Failed  -  The HTTP and HTTPS ports are not responding           

                                                          to local . Please collect all of the tomcat logs for root cause analysis:  file get 

                                                          activelog tomcat/logs/*

   Please let me know what should i suppose to do next !!

   Thanks,

   Ali.

Highlighted

Ali,

Do you still get following message during CUCM boots ?

*** An error occured during the file system check.

*** Dropping you to a shell; the system will reboot

*** when you leave the shell.

Give root password for maintenance

(or type Control-D to continue):

If yes, why not try using the matching recovery software this time, dowload it from here ?

HTH

GP.

Pls rate helpful posts !!

Highlighted

  Hi Pande,

  No i am not getting that error message again, as i mentioned already i got the access of admin

  via cli but the only issue is that i can't access the BE via GUI.

  Thanks,

  Ali.

Highlighted

Hi,

Restarting the server will not kill, as this is LAB server. This may happen some times due to high memory utilization by other process. Not sure if restarting will help but it is worth of try.

Regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Highlighted

Hi Ronak,

i have already tried to restart it about 6 , 7 times

Thanks,

Ali.

Highlighted

Hi Ali Jaffry, how are you?

This is a memory issue.

If you're using VMWARE to do your lab, please allocate 2 GB of memory at least.

Please try and let us know the results

Highlighted

Hi Jefferson,

I am fine, how about you ?

It's not a virtual server, it's a physical server with 6GB memory.

Thanks,

Ali.

Highlighted

But this is a IBM or HP hardware compatible with CUCM?

Highlighted

It's a HP hardware.

Highlighted
Beginner

Hello Ali,

Can you provide the log from the diagnostic test?

From the CLI, pull up the active log by run the following command:

file list activelog tomcat/logs

See if you can find a file titled something along the lines of:

diagnostic-info.21849.tomcat.1332348357.txt

to view the file, type the following command in the CLI:

file view activelog tomcat/logs/

Where the parameter is to be replaced with the actual file name. Once you have the output, please attach it here. It may provide us with further details.

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