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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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CUCM 7.1.5 internal error

Hi all!

I have a problem with CUCM server System version: 7.1.5.30000-1

When i go to Application -> Plugins or System -> Region through Cisco Unified CM Administration, server response with error:

HTTP Status 500 -

type: Exception report

message:

description: The server encountered an internal error () that prevented it from fulfilling this request.

exception:

javax.servlet.ServletException: com/cisco/ccm/dbl/TypeTables/TypeBandwidth

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:324)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)

java.security.AccessController.doPrivileged(Native Method)

com.cisco.ccm.common.security.XSSFilter.doFilter(XSSFilter.java:164)

sun.reflect.GeneratedMethodAccessor244.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:597)

org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)

java.security.AccessController.doPrivileged(Native Method)

javax.security.auth.Subject.doAsPrivileged(Subject.java:517)

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)

java.security.AccessController.doPrivileged(Native Method)

com.cisco.ccm.admin.servlets.FormPostCharacterEncodingFilter.doFilter(FormPostCharacterEncodingFilter.java:482)

sun.reflect.GeneratedMethodAccessor246.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:597)

org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)

java.security.AccessController.doPrivileged(Native Method)

javax.security.auth.Subject.doAsPrivileged(Subject.java:517)

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)

java.security.AccessController.doPrivileged(Native Method)

com.cisco.ccm.admin.servlets.SessionFixationPreemptorFilter.doFilter(SessionFixationPreemptorFilter.java:96)

sun.reflect.GeneratedMethodAccessor245.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:597)

org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)

java.security.AccessController.doPrivileged(Native Method)

javax.security.auth.Subject.doAsPrivileged(Subject.java:517)

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)

java.security.AccessController.doPrivileged(Native Method)

com.cisco.ccm.common.security.ChangePasswordFilter.doFilter(ChangePasswordFilter.java:78)

sun.reflect.GeneratedMethodAccessor243.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:597)

org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)

java.security.AccessController.doPrivileged(Native Method)

javax.security.auth.Subject.doAsPrivileged(Subject.java:517)

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)

root cause:

java.lang.NoClassDefFoundError: com/cisco/ccm/dbl/TypeTables/TypeBandwidth

com.cisco.ccm.admin.actions.RegionEditAction.setRelationShips(RegionEditAction.java:197)

com.cisco.ccm.admin.actions.RegionEditAction.show(RegionEditAction.java:131)

com.cisco.ccm.admin.actions.RegionEditAction.execute(RegionEditAction.java:97)

org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)

org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)

org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)

javax.servlet.http.HttpServlet.service(HttpServlet.java:617)

javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

sun.reflect.GeneratedMethodAccessor172.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:597)

org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)

java.security.AccessController.doPrivileged(Native Method)

javax.security.auth.Subject.doAsPrivileged(Subject.java:517)

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)

java.security.AccessController.doPrivileged(Native Method)

com.cisco.ccm.common.security.XSSFilter.doFilter(XSSFilter.java:164)

sun.reflect.GeneratedMethodAccessor244.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:597)

org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)

java.security.AccessController.doPrivileged(Native Method)

javax.security.auth.Subject.doAsPrivileged(Subject.java:517)

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)

java.security.AccessController.doPrivileged(Native Method)

com.cisco.ccm.admin.servlets.FormPostCharacterEncodingFilter.doFilter(FormPostCharacterEncodingFilter.java:482)

sun.reflect.GeneratedMethodAccessor246.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:597)

org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)

java.security.AccessController.doPrivileged(Native Method)

javax.security.auth.Subject.doAsPrivileged(Subject.java:517)

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)

java.security.AccessController.doPrivileged(Native Method)

com.cisco.ccm.admin.servlets.SessionFixationPreemptorFilter.doFilter(SessionFixationPreemptorFilter.java:96)

sun.reflect.GeneratedMethodAccessor245.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:597)

org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)

java.security.AccessController.doPrivileged(Native Method)

javax.security.auth.Subject.doAsPrivileged(Subject.java:517)

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)

java.security.AccessController.doPrivileged(Native Method)

com.cisco.ccm.common.security.ChangePasswordFilter.doFilter(ChangePasswordFilter.java:78)

sun.reflect.GeneratedMethodAccessor243.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:597)

org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)

java.security.AccessController.doPrivileged(Native Method)

javax.security.auth.Subject.doAsPrivileged(Subject.java:517)

org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)

org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)

note: The full stack trace of the root cause is available in the logs.

Somebody knows the reason for this?

BR, Alex

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