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CUCM 8.5.1 ip phone 7800

Hello

        I have CUCM 8.5.1.10000-26, and I need to install ip phone 7821, but I don't have the device to add it to Call Manager.

        mi question is What is the release 8.5.1 that I have to update to get this ip phone in the devices.

        and where in www.cisco.com can I found the compatibility matrix for 8.5.1 with IP Phones

 

     thank you very much for your help

17 REPLIES 17
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Hall of Fame Cisco Employee

See here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html

HTH

java

if this helps, please rate
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Jaime

         thanks a lot

         very helpful

 

 

 

 

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Hi Aman,

Thanks for your reply.

I have a query,

I see the download file is 1021 MB, will the following patch upload helps me to solve this?

7821/7841/7861 SIP IP Phone load signed COP file - Compatible CUCM Versions: 8.5(1)+  
cmterm-78xx.10-2-1-12SR1-4.cop.sgn

 

Regards,

Siva.

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Hi Siva,

I doubt that you will get an option to add 78XX phone by uploading above firmware.

you can try that else upload latest device pack .After that u can upgrade to latest firmware.

regds,

aman

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Hi Aman,

cmterm-78xx.10-2-1-12SR1-4.cop.sgn has been uploaded to cucm, but still the phone shows phone not registered.

i tried to add manually, but whats the phone type i should select ?

 

Please help.

Siva.

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did u restart tftp service?

regds,

aamn

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Yes i did.

we have pair of CUCM (publisher and subscriber), i done the installation only for cucm-pub, should i need to do this for sub too?

 

Cisco TftpStartedActivatedTue Dec 2 17:32:57 20140 days 00:00:09
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Not required as of now.

 

I still doubt that you need to upload DP on PUB,restart it and 78xx should regsiter.

 

Do the same exercise for SUB as well.

 

 

regds,

aman

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Done for SUB, but no luck.

I could not see the phone type 7821 on device default page.

 

 

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Hi Aman,

Can i try your first option, since this not workout.

 

"you can download the device pack 8.5(1.17126) from link

https://software.cisco.com/download/release.html?i=!y&mdfid=283423434&softwareid=282074299&release=8.5(1.17122)&os=

refer table 2: compatible devices

http://www.cisco.com/web/software/282074299/114019/cmterm-devicepack8_5_1_17126_1_Release_Notes.pdf

regds,

aman"

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Hi

 

   I installed this package cmterm-devicepack8.5.1.17122-1.cop.sgn, from link indicated by  Jaime Valencia. (select cmterm-DP 8.5.1  April 1,2014)

after succesful installation (to install in pub and sub), I reset tftp server, but it didnt work (the device exist in device default but not register)

then I had to reset the cluster (first publisher after suscriber).

after that it works fine.

and the firmware is sip78xx.10-1-1SR1-4

 

regards

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When you are adding support for a new device , the cluster needs a reboot after installing the file. For firmware upgrade scenarios a restart of TFTP is sufficient.

HTH

Manish

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upload dp in both servers and restart them
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