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CUCM 8.5.1 - Line "Update Shared Device Settings" not propagating.

davidpopovich1
Level 1
Level 1

Anyone know how to troubleshoot shared device settings?

  • Display (Internal Caller ID)
  • ASCII Display (Internal Caller ID)
  • Line Text Label
  • ASCII Line Text Label
  • External Phone Number Mask

Set these and Save. Then go back into the line, check the check boxes and "Propagate selected".

But it does not work. I have to now go to each phone that has that line as a button and update the 5 items above individually.

Have restarted the PUB and will restart the SUB tonight.

Just wondering if anyone else has seen/had this issue.

Running 8.5.1.10000-26.

No other issues are apparent with the system.

3 Replies 3

Tapan Dutt
Cisco Employee
Cisco Employee

Which Browser are you using. I have seen issues with Safari Browser!

Tapan

davidpopovich1
Level 1
Level 1

Thanks Tapan...I am using IE 10 (On purpose - to see what issues it causes) - and had turned on Compatability mode but that made no difference.

Restarted the SUB today and the propagation of shared settings is now working!

Tapan Dutt
Cisco Employee
Cisco Employee

In Future what you can do is try restarting the

DB Layer Monitor Service on the affected node.

Tapan

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