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CUCM 8.5 - MOH - Callers hear .wav file from beginning

joshua.gertig
Level 1
Level 1

Hello,

We are implementing a custom MoH file that was developed by American on Hold. It's just some music and a little sales pitch. It's about 45 seconds long.

We've discovered though, that when a first caller is put on hold, they hear the .wav file from the beginning, however if a second caller is put on hold, let's say 20 seconds later, they do not hear the .wav file from the beginning, but rather come in right in the middle of the sales speech.
I was reading documentation that seemed to confirm that this is how it works.

Is there a way around this? We'd like to configure our system so that each caller that is put on hold will hear the .wav file from the beginning.

Thanks,

Josh

2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

Are you using unicast or multicast MOH?

Chris

Hi Joshua.

Try to remove Play continuosly flag on the  selected MOH audio source.

HTH

Regards

Carlo

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