10-14-2013 12:53 PM - edited 03-16-2019 07:53 PM
Hi Guys,
I have the following scenario below:
Example
Site A Site B
Pilot 5005
DN about Pilot
DN 6000, 6001, 6002,.....
5760
5761 Site C
5762
5763
5764 DN 7000, 7001, 7002, ...
5765
5766
5767 Site D
5768
5769 DN 8000, 8001, 8002,
The user site B, C and D call for DN about Agent site A directly or via Pilot. The Customer would like know if is possible A (origin) call for (destination) B, C or D and appear for B, C or D only pilot number (5005 - without appear the DN about Agent that start the call)
Thanks,
Wilson
Solved! Go to Solution.
10-14-2013 02:46 PM
I would try changing the Connected Party Transformations on the hunt pilot to Restricted and see if that helps your scenario.
Please rate useful posts.
10-15-2013 12:57 AM
Calling Party Transormation Pattern would be the right way to do it.
Kind regards,
Andrew C.
10-14-2013 02:46 PM
I would try changing the Connected Party Transformations on the hunt pilot to Restricted and see if that helps your scenario.
Please rate useful posts.
10-15-2013 12:57 AM
Calling Party Transormation Pattern would be the right way to do it.
Kind regards,
Andrew C.
10-15-2013 05:39 AM
Hi George and Andrew,
I am sorry, but, I putted the wrong information. In the really, for this group, there is not Hunt Pilot configured, there are Call Pick Group configured. Is possible with Call pickup group to do this configuration?
Thanks,
Wilson
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