CUCM 8.6.2 interface UCCX 8.0.2 - Problem Hunt Group and Pilot UCCX

[wilsonsant]

Hi Guys,

My Customer have the follow need:

Was created the Pilot 8000 that have the follow directory number 8001, 8002,8005

The sequence:

8000 - Fix number

8001 - Fix number

8005 - IVR

He created too IVR 8005 that have another below:

8006 - monday

8007 - tuesdady

8008 - wednesday

.... - thursday

....  - Friday

The Pilot 8000 worked to number 8001 and 8002 (isolated)

The IVR 8005 worked to number 8006 until 8010 (isolated)

But when call to 8000 and directory number 8001 and 8002 is busy, the call not is transfered to 8005 (busy signal)

Any have idea, about this?

Thanks,

Wilson

[avinsrid89]

Hi Wilson,

1) Is the CTI Routepoint that goes to 8005 registered? 

2) What about the CTI ports? Are they registered too?

3) Are you able to make a direct call to the 8005 route point?

Can you attach a copy of details Call Manager service traces? You can make it detailed by following the below document:

https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr

~Avinash

[wilsonsant]

Hi Avinash,

Thanks a lot for your contact.

1) Is the CTI Routepoint that goes to 8005 registered? 

Yes, is registered

2) What about the CTI ports? Are they registered too?

I believe that this parts its Ok, too.

3) Are you able to make a direct call to the 8005 route point?

Yes, the Customer did and informed that is working

I am attaching the prints that the Customer sent for me

Thanks,

Wilson

[avinsrid89]

Thanks,

I will need the detailed traces to identify root cause with a test call and timestamp.

~Avinash

[wilsonsant]

Hi Avinash,

I will request with my Customer test and collect about. When have this files I will send for You,

Thanks a lot,

Wilson

[shyam2014]

Change distribution algorithm from broadcast to Top down in Line group.

[wilsonsant]

Hi shyam2014,

Already is configure this way.

Thanks,

Wilson

[wilsonsant]

Hi Avinash,

The logs that the Customer send for me are big (7Mb another 5Mb), I will try split the files.

Thanks,

Wilson