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CUCM 8.6 and CRM integration, which API or XML service?

Hi there

I have been asked to find documentation about CUCM developer interface. We would like our CRM system to connect to CUCM and receive CID/CTI and call duration in real-time for a start.

Which way should we look? Do our CRM supplier have to look at AXL interface, or Serviceability XML for real-time call data? or in another way? any suggestions?

Thanks

Kristian

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CUCM 8.6 and CRM integration, which API or XML service?

Real-time data would require the TSP which provides a TAPI or JTAPI interface for subscribing to devices/DNs via CTI Manager. Both of the XML interfaces you mentioned are for administrative functions. CTI applications can impact the scalability of the CUCM cluster so plan accordingly.

Please remember to rate helpful responses and identify helpful or correct answers.

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2 REPLIES 2

CUCM 8.6 and CRM integration, which API or XML service?

Real-time data would require the TSP which provides a TAPI or JTAPI interface for subscribing to devices/DNs via CTI Manager. Both of the XML interfaces you mentioned are for administrative functions. CTI applications can impact the scalability of the CUCM cluster so plan accordingly.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

Beginner

CUCM 8.6 and CRM integration, which API or XML service?

Thanks for the info Jonathan

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