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CUCM 8.6 and CUPS 8.5 Phones wont ring for IM alert

I have Unified Presence integrated with CUCM 8.6. tied with LDAP to Win 2008 server r2 active directory. Everything works as it should except one thing. When I send one phone an instant message from another phone, the message goes through perfectly but theres no iindication of a waiting instant message on the phone I sent the message to. I have "ring on alert" checked, but the phone doesn't ring on alert of an instant message. Where shoud I start looking on why this doesn't work. Also, shouldn't there be some type of visual indication on the phone display of an instant message that came through? I am not using cisco unified personal communicator, as I don't have this program.

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Beginner

Re:CUCM 8.6 and CUPS 8.5 Phones wont ring for IM alert

Hi, have you tried associating the uses' phones to the respective cucm application user for ippm? After associting them remember to reset them right after.


Sent from Cisco Technical Support Android App

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Beginner

CUCM 8.6 and CUPS 8.5 Phones wont ring for IM alert

No one is familiar with Unified Presence?

Beginner

Re:CUCM 8.6 and CUPS 8.5 Phones wont ring for IM alert

Hi, have you tried associating the uses' phones to the respective cucm application user for ippm? After associting them remember to reset them right after.


Sent from Cisco Technical Support Android App

View solution in original post

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Beginner

CUCM 8.6 and CUPS 8.5 Phones wont ring for IM alert

Ok, I did the above and two out of the three phones ring on alert now. Thanks! One is a 7960 SCCP phone and one is the softphone. They ring on alert of an instant message. The 7970 color screen SIP phone doesn't ring on alert, even though it does have full instant message functionality and is integrated in CUPS. This tells me it's something not selected in the SIP trunk config to CUPS perhaps? Any thoughts?

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Beginner

CUCM 8.6 and CUPS 8.5 Phones wont ring for IM alert

Great news!! can you please try to check all the "

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