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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

CUCM 8.6 and Unity Live Call Recording

All,

I need to setup a solution whereby when a user is on an external call that they need to record, they can press a button on the phone that will direct the traffic to a unity server to silently record the voice stream.

Is this solution possible?

If so is there any good configuration guides or examples?

Thanks

David                  

3 REPLIES 3
Collaborator

CUCM 8.6 and Unity Live Call Recording

HI

See if below link helps you.

http://www.ciscounitytools.com/Documents/Unity/LiveRecord/Help/LiveRecordAppNote.htm

regards

Ronak Patel

rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Beginner

CUCM 8.6 and Unity Live Call Recording

The Version of Unity is Unity Connection  8.6.2

i will have a look for some relevant documentation. I assume the process would be the same?

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Collaborator

CUCM 8.6 and Unity Live Call Recording

Hi

Yes for Unity 8.x is same procedure.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/administration/guide/8xcusag140.html#wp1057024

regards

Ronak patel

Rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
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