we have a CUCM 8.X, and we would like to get the information about a call (e.g.: calling number, called number, date and time of when the call started, ...) in real time, i.e. when it's still in progress (and NOT when it's ended; for this situation, there are the CDRs! :-)).
We need these information both for internal and for external calls; how can we get them?
TIA and regards.
You can check the CUCM detailed traces, they are generated in real time, but they can be hard to read. Unfortunately I don't think there's a way you can track a call in real time in a report or in a "friendly" way like with the CAR tool.
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Generally CDR comes with lots of other data which actually not needed in basic usage.
There are few thirdparty billing softwares available which can be integrated with cisco CDR systems which will give you a very good customize data as per your needs ..
I think that I have the solution for you. The Monitoring module of PHONE SERVICES from 2Ring.
More info can be found here
http://www.2ring.com/newjuice. Basically, the feature is based on listening the events on CUCM via TAPI.
Here are some screens:
1. Current Calls - Outgoing in calling state
2. Basic view to the reports in real time
3. Detailed view
If it is what you are looking for, just let me know or contact 2Ring and don't forget to rate.