CUCM 9.1.2 HDD Serial Number

[Sakun Sharma]

Hello,

Does anyone know how to get the serial number of the HDD drive to raise RMA with cisco?

Show hardware command doesn't show the serial number of the HDD.

Thanks

[Jaime Valencia]

If that is a virtual install, you need to get that info via CIMC, if that's not a UCS, try the equivalent of your server manufacturer.

For MCS, not sure if the CIMC equivalent would provide that info, never tried.

[Sakun Sharma]

Its MCS 7835I3

[Jonathan Unger]

Hi Sakun,

There are several sub-models of the 7835I3, but based on this documentation I am pretty sure your server would have an IMM module (the equivalent to CIMC that Jamie mentioned).

I don't have any MCS servers of your model to check on, but I did find in the IMM Administration guide, you should be able to find serial numbers of FRU (field replaceable units) components underneath System > Monitors > Vital Product Data.



Try getting in there and let us know how it goes!

[Sakun Sharma · Accepted solution]

Hello,

For all others looking like me, when you run show hardware command you get a field called Inquiry Data, that field contains the Serial Number of the HDD as well. You can send that field to Cisco TAC and raise a case.

For me below the the field value and HDD serial number:

Inquiry Data: IBM-ESXSST93046556S     C54396ZZ9SKSE02249569

HDD Serial number - 96ZZ9SKSE

Vital Product Data does give HDD serial numbers.

Thanks

Sakun