CUCM 9.1 Reports

[Ali Bahnam]

Dear All,

I have CUCM 9.1 installed, now I need to obtain report for calls on the phones,

Appreciate your support,

Regards,

[Aman Soi]

Hi Ali,

You need to go into Serviceability----tools----CDR analysis and reporting-----CDR ----search ---by user.

regds,

aman

[Ali Bahnam]

Good day,

Thanks for your reply,

Kindly there is no CDR analysis and reporting under tools, I found CDR management  -----------(Billing Application Server Parameters) he asked to add new billing server.

So please advise my CUCM version is 9.1.1.20000-5

Regards,

[Aman Soi]

Hi Ali,

this means CDRs are not configured.Is this the fresh CUCM installation?

please follow the steps:

• Enabled via CallManager service parameters.

         Under System -> Service Parameters
         Select a server from the drop down box and then, select the CallManager service
         Set the ‘CDR Enabled Flag’ to True

• Also, in "Call Diagnostics Enabled" select Enabled Only When CDR Enabled Flag is True
• Needs to be enabled per server basis.
• Default value is False

regds,

aman

[Ali Bahnam]

I did all the steps but still cannot find the  CDR analysis and reporting under tools.

[Aman Soi · Accepted solution]

Hi Ali,

U need to activate CDR services.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/5_0_1/car/car/caranrpt.html#wp1050468

Activating CAR

CAR comprises a group of complementary services, which you can activate in the Service Activation window in Cisco CallManager Serviceability. Before you can launch CAR from the Tools menu in Cisco CallManager Serviceability, you must activate the CAR services by using the following procedure.

Procedure

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Step 1 Choose Tools > Service Activation.

The Service Activation window displays.

Step 2 From the Servers drop-down list box, choose the first node of the cluster.

The window displays the service names for the server that you chose, the service type, and the activation status of the services.

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Note Activate the CAR services on only the first node, where the Cisco CallManager database resides.

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Step 3 Check the check boxes next to the following CDR services:

•Cisco CAR Scheduler

•Cisco CAR Web Service

•Cisco SOAP-CDROnDemand (optional). If you are using a third-party billing application that accesses CDR data via an HTTPS/SOAP interface, activate this service.

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Tip Unchecking the check boxes next to the CDR services and clicking Update deactivates the services. If you deactivate the Cisco CAR Web Service, the system removes CAR from the Tools menu on the Cisco CallManager Serviceability menu.

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Step 4 After you have finished making the appropriate changes, click Update.

refer the link.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/5_0_1/car/car/caranrpt.html#wp1050468

regds,

aman

[Ali Bahnam]

thanks alot aman,