CUCM 9.1 SIP/2.0 604 Does Not Exist Anyhere

[Chris Michael]

Good day all. First I am "wet behind the ears" so to speak when it comes to CUCM. What I am trying to accomplish is Lync Integration with CUCM. So far I have been a to do "dual fork" simultaneous ring between IP Phones and Lync. Can answer on either, etc. Internally, I can from Lync dial an IP Extension (Cisco Phone - four digits) and it will ring and vice versa dial 4 digit extension from cisco phone and will ring both.  However, when I try to do a local dial, I will receive a 604 Does not Exist Anywhere on the SIP trace from Lync. Below is the error message. Any suggestions, and once again, guidance is appreciated!!!!

TL_INFO(TF_PROTOCOL) [1]0CD4.2720::12/11/2014-17:00:23.029.0120ce32 (SIPStack,SIPAdminLog::TraceProtocolRecord:SIPAdminLog.cpp(125))$$begin_record
Trace-Correlation-Id: 1572901290
Instance-Id: 003B525C
Direction: incoming
Peer: FQDN LyncServer:5070
Message-Type: response
Start-Line: SIP/2.0 604 Does not exist anywhere
From: "Name"<sip:jdoe@acme.com>;tag=9f5c4a510b;epid=22a6f40abf
To: <sip:9xxxxxxx;phone-context=defaultprofile@acme.com;user=phone>;tag=09f3d43b;epid=88C3255044
CSeq: 1 INVITE
Call-ID: d5d70a84797d4c3e8636bdd89b7405af
VIA: SIP/2.0/TLS xxx.xxx.xxx.xxx:62479;branch=z9hG4bK9DE5D4C0.637E43D944A9A016;branched=TRUE,SIP/2.0/TLS xxx.xxx.xxx.xxx:49613;ms-received-port=49613;ms-received-cid=6AD600
CONTENT-LENGTH: 0
P-ASSERTED-IDENTITY: <sip:9xxxxxxx;phone-context=DefaultProfile@acme.com;user=phone>
SERVER: RTCC/4.0.0.0 MediationServer
ms-diagnostics: 10604;source="FQDN Lync Server";reason="Gateway responded with 604 Does Not Exist Anywhere";component="MediationServer";SipResponseCode="604";SipResponseText="Does not exist anywhere";sip-reason="Q.850; cause=1";GatewayFqdn="xxx.xxx.xxx.xxx"
ms-diagnostics-public: 10604;reason="Gateway responded with 604 Does Not Exist Anywhere";component="MediationServer";SipResponseCode="604";SipResponseText="Does not exist anywhere";sip-reason="Q.850; cause=1"
Reason: Q.850; cause=1
ms-trunking-peer: IP CUCM
ms-endpoint-location-data: NetworkScope;ms-media-location-type=intranet
Message-Body: –

[George Thomas]

As far as I know, Cisco UCM doesnt have the cause code 604, it says 404 Not found. I believe this is coming from a different gateway in the lync environment. 

[Chris Michael]

Thanks George. I am unsure how it could be coming from a different gateway. Lync to Extension (Cisco Phone) is performing correctly. Also in the above message the ms-trunking peer is the IP of CUCM. Any other suggestions I would be most grateful.

[George Thomas]

Will you be able to upload CUCM logs here?

[Chris Michael]

If I knew how :)

Any security risks?

[George Thomas]

Here is a guide. http://smbitsolutions.wordpress.com/2010/05/26/how-to-gather-logs-with-rtmt/

Well, the logs contain your domain information and internal IP address of Lync/CUCM. If that is a concern, i think you have to open a TAC case. :)

[Suresh Subramanian]

Hi Chris,

The local dial from Lync you mean is the external call?

If so, what is the call flow? Lync---sip---CUCM---Gateway (GW)??? what is the GW type?

may be, we can collect the debug from GW and check who is disconnecting the call and why?

does the local dial from cisco phone work?